Sr Administrative Support Assistant - SFA

County of Mecklenburg, NC•Charlotte, NC

9d•$26 - $31•Onsite

About The Position

Mecklenburg County’s Department of Child, Family, & Adult Services works to strengthen families and communities through a safety net of services, collaboration, and hope. Services For Adults (SFA), part of the Adult Services Division, includes Adult Social Work Services, the Senior Citizens Nutrition Program, and the Mecklenburg Transportation System. The Sr Administrative Support Assistant provides administrative support to the SFA leadership team. This full-time position is onsite at the Valerie C. Woodard Center in Charlotte, North Carolina. Under minimal supervision, the role performs progressively responsible administrative, clerical, and technical work involving advanced functions of varied and specialized nature. The position requires at least four years of administrative experience and a high school diploma or equivalent. Relevant education and experience may be combined. A North Carolina or South Carolina driver’s license and County Driving Privileges may be required. Preferred qualifications include bilingual Spanish and English proficiency, NC Notary Public certification, and prior experience with NCDHHS forms and processes, NC eCourts, or NCFAST. The work is performed in an office setting with moderate noise.

Requirements

Minimum of four years of administrative experience.
High school diploma or equivalent; a combination of relevant education and relevant experience is accepted.
May require a valid North Carolina or South Carolina driver’s license.
May require County Driving Privileges.
Knowledge of administrative and clerical procedures and systems, computer operations, and records management.
Knowledge of customer and employee service principles and English language structure, composition, spelling, and grammar.
Skills in customer service, coordination and organization, judgment and decision-making, and time management.
Ability to adapt to change, build trust, communicate clearly, focus on customer needs, take initiative, plan and organize work, and maintain stable performance under pressure.
Data-entry skills and intermediate use of various computer applications.
Proficiency in various computer applications, including Microsoft Office Suite.

Nice To Haves

Bilingual oral and written proficiency in Spanish and English.
NC Notary Public certification.
Previous experience with and knowledge of NCDHHS forms and processes.
Previous experience with and knowledge of the NC eCourts system.
Previous experience with and knowledge of the NCFAST system.

Responsibilities

Provide administrative support to the Services For Adults leadership team and departmental staff.
Process monthly Adult Daycare invoices and coordinate invoice training with contracted vendors.
Complete CLEAR database searches as requested.
Prepare Guardianship Status Reports and upload them to NC Courts; maintain Notary Public certification.
Enter and process NCDHHS State documents, including forms 5027, 5026, 7016, and 101, in the appropriate state system.
Coordinate calendars and schedule meetings for Services For Adults Assistant Division Directors.
Record, prepare, and distribute meeting minutes when applicable.
Maintain accurate files, records, reports, and confidential documents.
Provide administrative and logistical support for meetings, trainings, and special events.
Respond to inquiries and resolve administrative issues.
Prepare correspondence, presentations, forms, reports, manuals, and other documents.
Coordinate meetings and interviews and assist with program preparation.
Conduct moderately complex research.
Perform confidential data entry and create, organize, and maintain files.
Maintain supply levels and order stock.
Use computers for database management and other operations.
Answer telephone calls, greet visitors, and handle or direct inquiries to appropriate staff.
Operate office equipment, including fax machines, copiers, and phone systems, and arrange for repairs when equipment malfunctions.
Set up and manage paper or electronic filing systems and maintain documents and records.
Compose, type, and distribute meeting notes, agendas, routine correspondence, and reports.
Perform additional administrative duties and special projects as assigned.
Some positions may support enrollment and eligibility activities in NC FAST or provide general guidance and direction to lower-level staff.