Sr Administrative Support Assistant - SFA

County of Mecklenburg, NC•Charlotte, NC

2d•$26 - $31•Onsite

About The Position

Follow Your Calling, Find Your Career!! At Mecklenburg County, you’ll have the chance to build a career as unique as you are with support, inclusive culture, and technology to become the best version of you. We’re counting on YOUR unique voice and perspective to help Mecklenburg County become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. The Mecklenburg County Department of Child, Family, & Adult Services strives to strengthen families and communities through a safety-net of services, collaborations, and hope. Our vision is to define and cultivate an organizational culture that is more compassionate and understanding toward each other and our clients. Services For Adults (SFA) is a part of the Adult Services Division of the Mecklenburg County Department of Child, Family, and Adult Services. The division is responsible for three main program areas: Adult Social Work Services, the Senior Citizens Nutrition Program, and the Mecklenburg Transportation System (MTS).

Requirements

Minimum of four years of administrative experience
High School Diploma or equivalent
Combination of relevant education and relevant experience accepted? Yes
May require a valid North Carolina or South Carolina Driver's License
May require County Driving Privileges
Knowledge of administrative and clerical procedures and systems using various computer operations, managing files and records
Knowledge of principles and processes for providing customer and employee services
Knowledge of structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
Customer service skills
Coordination and organization skills
Judgement and decision making skills
Time management skills
Adaptability: Maintain effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures
Building Trust: Interacting with others in a way that gives them confidence in one’s intentions and those of the organization
Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the information provided
Customer Focus: Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty
Initiating Action: Taking prompt action to accomplish objectives; take action to achieve goals beyond what is required; being proactive.
Planning and Organizing: Establishing courses of action for self and others to ensure that work is completed efficiently
Stress tolerance: Maintaining stable performance under pressure or opposition; handling stress in a manner that is acceptable to others and to the organization
Data entry computer skills
Intermediate use in various computer applications.
Proficient in various computer applications including Microsoft Office Suite

Nice To Haves

Bilingual (Spanish and English) proficiency oral and written
NC Notary Public
Previous experience with and knowledge of NCDHHS forms and processes
Previous experience with and knowledge of NC eCourts system
Previous experience with and knowledge of NCFAST system

Responsibilities

Processing monthly Adult Daycare (ADC) invoices.
Coordinate Adult Daycare (ADC) Invoice Training with contracted vendors.
Complete CLEAR database searches as requested.
Prepare Guardianship Status Reports and upload them to NC Courts; must maintain Notary Public certification.
Enter and process NCDHHS State documents: 5027, 5026, 7016 and 101’s forms in the appropriate state system.
Coordinate calendars and schedule meetings for Services for Adults (SFA) Assistant Division Directors.
Record, prepare, and distribute meeting minutes when applicable.
Maintain accurate files, records, reports, and other confidential documents.
Provide administrative and logistical support for SFA meetings, trainings, and special events.
Perform additional administrative duties and special projects as assigned.
Provide administrative support to internal departmental staff
Respond to inquiries and resolves administrative issues that may arise
Prepare written correspondence such as memos, emails, presentations, forms, and other documents
Coordinate meetings, interviews and assist with program preparation
Prepare, develop or maintain reports, manuals, or interview documents
Conducts moderately complex research.
Perform confidential data entry, create, organize and maintain files
Maintain supply levels and ordering stock
Use computers for various operations such as database management
Answer telephone or greet visitors and handle or direct inquiries to the appropriate persons according to the need/issue presented
Operate office equipment: fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions
Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as correspondence, or other material
Compose, type, and distribute meeting notes, agendas, routine correspondence, or reports, such as presentations or expense, statistical, or monthly reports
Some positions may be required to support enrollment and eligibility activities performed in the NC FAST system
Some positions may be required to provide general guidance and direction to lower-level staff