Sr. Administrative Assistant - Eddy Senior Care - FT Days
Trinity Health
•$19 - $25•Hybrid
About The Position
Senior Administrative Assistant – Eddy Senior Care PACE - FT Days. This is a part-time (20 hours per week) position with flexible scheduling based on program needs, located in Rotterdam and/or Latham, NY. The role serves as the first point of contact for prospective participants and families, playing a critical part in ensuring that inquiries are efficiently screened, documented, and routed. This position also provides administrative and marketing support to the Community Liaison team and PACE program as a whole.
Requirements
- Associate degree or relevant experience preferred
- Prior experience in healthcare, intake, call center, customer service, or administrative support strongly preferred
- Experience working with older adults or vulnerable populations a plus
- Comfortable using computer systems for documentation and tracking
- Strong organizational and multitasking skills
Nice To Haves
- Customer-service focused – able to engage compassionately with older adults and families
- Detail-oriented and organized – comfortable tracking multiple inquiries and data points
- Strong communicator – able to ask the right questions and clearly explain information
- Efficient and proactive – able to triage and prioritize effectively
- Team-oriented – collaborates closely with intake, marketing, and operations staff
Responsibilities
- Serve as the initial contact for incoming inquiries (phone, message, referral)
- Gather key information to help determine basic eligibility and level of interest
- Document and track all inquiries (qualified and non-qualified) accurately and timely
- Route qualified leads to the appropriate Intake/Enrollment Specialist for follow-up
- Provide clear, professional information about the PACE program to callers and families
- Maintain consistent communication and a positive experience for all prospective participants
- Prepare and assemble marketing packets, folders, and outreach materials
- Support Community Liaison staff with event preparation and logistics
- Assist with data entry, tracking logs, and reporting needs
- Provide general administrative support to the intake/enrollment function
Benefits
- Mission-driven work supporting older adults in the community
- Collaborative, team-based care model
- Opportunity to grow within a rapidly expanding PACE program
- Meaningful role with direct impact on access to care
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
Associate degree
