Sr Adm Support Assistant (Part-Time)

County of Mecklenburg, NC•Charlotte, NC

3d•$20 - $29•Onsite

About The Position

This is a part-time, temporary position that is funded through November 20, 2026. The Sr. Admin Support Assistant will be a critical member of the HOMES Outreach Team. The selected candidate will support the Department Monday – Friday up to 20 hours a week. Applicants should be comfortable with frequent local travel and standing for long periods of time. This position may also provide administrative back-up to other administrative support functions. As a member of the Outreach Team, the Sr. Admin Support Assistant will support the organization’s mission by engaging with community members, promoting services, distributing information, and helping connect individuals to available resources. Team members serve as the face of the program in the community, working collaboratively to increase awareness and participation while building trust and relationships with diverse populations. The goal of the Community Resource Center is to deliver quality, accurate, and personalized solutions that enhance customer satisfaction with every interaction.

Requirements

Minimum of four years of administrative experience
High School Diploma or equivalent
Combination of relevant education and relevant experience accepted?: Yes
May require a valid North Carolina or South Carolina Driver's License
May require County Driving Privileges
Knowledge of proper and professional etiquette and skills in greeting and assisting customers.
Strong customer service skills including the ability to manage difficult customers.
Knowledge, understanding, and ability to relate to a diverse customer population.
Time management skills, efficiency in navigating multiple required state and local computer applications/queuing systems to successfully perform the duties of the job, organization skills.
Knowledge of proper grammar and formatting of correspondence and documentation; ability to compose short and concise summaries/narrative entries.
General familiarity with all services offered at CRC
Knowledge of community-based agencies that may temporarily provide service in the CRC and communicate appropriately to the customer.
Proficiency in the following computer applications, Microsoft Outlook, Excel and Word.
Knowledge of internal and external community resources.
Effective listening, verbal, and written skills.
Ability to multi-task, including ability to receive requests, manage computer applications and deliver service timely with accuracy.
Possess sound judgment, think critically and the ability to make appropriate assessments timely.
Knowledge of CRC operations, policies and procedures.
Customer service
Coordination and organization
Judgement and decision making
Time management
Adaptability: Maintain effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures
Building Trust: Interacting with others in a way that gives them confidence in one’s intentions and those of the organization
Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the information provided
Customer Focus: Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty
Initiating Action: Taking prompt action to accomplish objectives; take action to achieve goals beyond what is required; being proactive.
Planning and Organizing: Establishing courses of action for self and others to ensure that work is completed efficiently
Stress tolerance: Maintaining stable performance under pressure or opposition; handling stress in a manner that is acceptable to others and to the organization
Data entry
Intermediate use in various computer applications.
Proficient in various computer applications including Microsoft Office Suite

Nice To Haves

Bilingual (Spanish and English) proficiency oral and written
Prior experience in outreach, community organizing, peer education, or public engagement.

Responsibilities

Engage individuals in conversation to explain the available HOMES program services, and gather interest or contact information.
Inputs customer’s demographic data into the computer systems as necessary to assign customer to appropriate service area.
Scans customers’ documents appropriately, provides detailed narrative information in the appropriate computer applications relative to the various departments’ standard operating procedures within the CRC.
Assists customers with completion of required forms and applications as needed per program policy and procedural requirements.
Addresses the needs of customers of diverse languages, ethnic and socio-economic groups, and those with special needs. When appropriate, utilizes bi-lingual staff, agency interpreter, or contracted interpreter service using dual phone line or arranges an appointment with qualified interpreter.
Maintain personal and professional competency via trainings.
Assist team with administrative duties to include answering phones, completing spreadsheets, lobby support, and inputting data into program systems.
Collaborate with staff to ensure the customer workflow is efficient and successful. Keep current with CRC process changes and ensure that customer communications reflect the correct and current protocols.
Attend and support outreach events, including but not limited to community fairs/festivals, pop-up events, public campaigns and community meetings to represent the program during the season.
Distribute flyers, brochures, and other promotional materials in targeted neighborhoods and venues by door-to-door canvassing, tabling, and street team efforts.
Support intake or sign-up processes during events by collecting basic information or helping complete forms.
Participate in outreach planning meetings and strategy sessions.
Maintain open communication with the outreach coordinator and team members regarding daily activities and community feedback.
Help track outreach activities, including the number of contacts made, materials distributed, and outcomes.
May be required to staff shelters in the event of a disaster