Sr. AD, Patient Connection & Culture

BoehringerPRD•Brampton, ON

13d•Hybrid

About The Position

As an employee of Boehringer Ingelheim, you will actively contribute to the discovery, development, and delivery of our products to our patients and customers. Our global presence provides opportunity for all employees to collaborate internationally, offering visibility and opportunity to directly contribute to the companies' success. We realize that our strength and competitive advantage lie with our people. We support our employees in several ways to foster a healthy working environment, meaningful work, mobility, networking, and work-life balance. Our competitive compensation and benefit programs reflect Boehringer Ingelheim's high regard for our employees. The Senior Associate Director (SR AD), Patient Connection and Culture (PCC), is responsible for creating the strategy for development of patient care partner networks taking into consideration diverse patient populations served by Boehringer Ingelheim. The SR AD collaborates with Head of Patient Experience, to drive processes with cross-functional stakeholders within the firm to enhance Boehringer Ingelheim's patient-centric approach and prioritizing patient experience as the core of all operations. This role is based on-site at our Ridgefield, CT location with hybrid flexibility of 2-3 days per week on-site.

Requirements

Bachelor's degree required; master’s/advanced degree preferred.
Seven-plus (7+) years' experience in communications, patient advocacy, patient engagement, patient affairs, employee affairs; experience in project management preferred.
Direct experience in patient-engagement preferred.
Understanding of patient-focused drug development, patient-centered and patient experience trials, and best practice knowledge in pharma/advocacy group venture philanthropy partnerships.
Proven understanding of key trends in both internal and external environment that impact PE and PC, specifically in areas that affect Boehringer Ingelheim's work across clinical development programs.
Solid understanding through experience of patient and consumer trends as it relates to new forms of patient/consumer interactions: e-business, social media, patient online communities, trial simulations and patient registries.
Proven ability to build relationships and influence key internal stakeholders.
Strong analytical skills: strong listening skills and an ability to always maintain composure.
Ability to work well under pressure, prioritize competing projects and effectively problem solve.
Proven understanding of the needs and behaviors of people living with or at risk for various diseases or conditions of greatest interest to the Company as well as pressing public health issues, including but not limited to patients, their families, consumers.
Proven ability to build and maintain partnerships with key external stakeholders.
Proven ability to build, maintain and influence effective working relationships with key internal and external stakeholders, including marketing, medical affairs, public relations.
Sensitivity to diverse groups of people both internal and external with the ability to show response for many different opinions and perspectives, including tolerance for ambiguity.
Ability to work with minimal supervision and be an effective team player.
Sound judgment in decision making.
Must be legally authorized to work in the United States without restriction.
Must be willing to take a drug test and post-offer physical (if required).
Must be 18 years of age or older.

Nice To Haves

experience in project management preferred
Direct experience in patient-engagement preferred
master’s/advanced degree preferred

Responsibilities

Responsible for managing the content for the Boehringer Ingelheim Patient Portal-PACE.
Oversees the maintenance of the single repository directory of patients participating in Boehringer Ingelheim patient initiatives.
Serves as BIPI’s primary internal point of contact for patient-related matters and in partnership with the Patient advocacy team, ensures effective implementation of the PE strategy across the Company and how it supports a patient-centric culture.
Oversees all patient engagement activities and manages the Patient & Care Partners network; recruits, hires and manages all members.
Builds and communicates a plan to enhance the Company’s focus on the patient.
Serves as internal champion for the patient culture & experience including garnering and maintaining support for all levels of BI.
Accountable for supporting the Patient Advocacy team executing the Patient Care Networks, including coordinating ad boards, panels, councils, research etc.
Accountable for supporting the contracting of patients, ad-boards, panels and provide executional support for the Advocacy relationships spearheaded by Boehringer Ingelheim, in collaboration with inputs from the Brand teams of the respective TAs.
Works with the Manager, PCC on liaisons to recruit, contract, and follow up with patients and steps in to handle any escalations or conflicts with the relevant stakeholders to ensure smooth dispute resolution.
Leads the Patient Ambassador program (50+ employees), schedules and facilitates monthly interactions and periodic communication with these ambassadors which increases patient centricity and awareness of the patient experience.
Reports back to the leadership on a quarterly basis.
Identifies Strategic priorities and drive the Strategy development factoring in the diverse patient requirements across Boehringer Ingelheim's expanding portfolio of products.
Develops and builds patient care partner networks closely aligning with Boehringer Ingelheim's strategic priorities in the disease area and future growth potential.