SR. ACCOUNTING ANALYST- MERCHANT PROCESSING (HYRBID)

Compass Group•Charlotte, NC

7d•Hybrid

About The Position

As the leading foodservice and support services company, Compass Group USA is known for our great people, great service and our great results. We have over 284,000 US associates who work in award-winning restaurants, corporate cafes, hospitals, schools, arenas, museums, and more in all 50 states. Our reach is constantly expanding to shape the industry and create new opportunities for innovation. Join the Compass family today! Each and every individual plays a key role in the growth and legacy of our company. We know the next big idea can come from anyone. We encourage developing and attracting expertise that differentiates us as a company as we continue to raise the bar.

Requirements

Bachelor's degree in Accounting, Finance, Business Administration, or a related field; equivalent combination of education and at least five years of relevant work experience will be considered.
Minimum of two years of credit card, payment processing, treasury, banking, or related financial operations experience.
Proficiency with Microsoft 365 applications, including Excel, Outlook, Teams, and Power BI (preferred).
Strong analytical, problem-solving, and reconciliation skills.
Excellent organizational skills with the ability to manage multiple priorities in a fast-paced environment.
Effective verbal and written communication skills with the ability to collaborate across departments and with external partners.

Nice To Haves

Experience with payment gateways, processors, and merchant acquiring operations.
SAP experience.
Familiarity with FreedomPay, Authorize.Net, Fusebox, ReconArt, or similar payment and reconciliation platforms.
Knowledge of chargeback management, fraud mitigation, and payment card industry (PCI) compliance concepts.
Experience with process automation technologies such as Power Automate, Power Platform, or similar workflow tools.

Responsibilities

Monitor, research, and resolve open, aging, and excessive credit card authorizations. Coordinate resolution.
Review suspicious credits, unmatched refunds, excessive refund activity, and other potential fraud indicators.
Manage chargebacks and retrieval requests, coordinating with payment processors and business units to ensure timely resolution.
Investigate and resolve credit card funding discrepancies, processing fees, and operational exceptions.
Process and validate daily FreedomPay invoice activity.
Perform monthly reconciliation of FreedomPay funding, fees, adjustments, and chargeback activity.
Administer user access and support access requests for payment gateway platforms, including FreedomPay, Authorize.Net, and Fusebox and any other future gateway platforms.
Prepare ad hoc reports and provide analytical support for management, Finance, Internal Audit, and other stakeholders.
Respond to and resolve Helix support tickets, ensuring timely communication and issue resolution.
Partner with internal departments, payment processors, gateway providers, and field personnel to resolve operational issues and enhance payment processes.
Serve as backup support for ReconArt and manual journal entries, batch report distribution, and credit card reject reviews.
Analyze existing business processes and identify opportunities for automation and operational improvement using Microsoft Power Apps
Collaborate with business users to gather requirements, document workflows, and develop automation solutions that improve efficiency and accuracy.
Support department initiatives, projects, and continuous improvement efforts related to payment operations and treasury functions.