Sr. Account Manager

WebMD

23d•$85,500 - $95,000•Hybrid

About The Position

WebMD is seeking an experienced and motivated client services professional to join their Account Management team. The role involves building and maintaining strong customer relationships, acting as the day-to-day lead on assigned accounts, and ensuring the timely and successful delivery of solutions according to customer needs and objectives. This position is ideal for an organized individual who can manage multiple priorities, excel in a deadline-driven environment, and possesses strong communication and persuasion skills with the ability to adapt. Demonstrated efficiencies in project management, timeline execution, and team mentorship are also key. This is a full-time position offering a competitive salary, equity, and benefits, with significant opportunities for advancement in a transparent, high-intensity, and high-impact environment.

Requirements

Minimum of 5 years of experience with a combination of digital, agency and healthcare experience.
Minimum of 5 years of experience in Account Management

Nice To Haves

4-year Bachelor’s degree preferred or will consider related experience.

Responsibilities

Day-to-day partnership and collaboration with all departments from sale to execution and launch
Build and maintain strong client relationships, including onsite presence as needed
Support regular client-facing communications and adhering to client communication standards by preparing and distributing kick off materials, client status reports, contact reports, MLR meetings and follow ups, etc.
Ensure the timely and successful delivery of Medscape solutions in collaboration with customer needs and objectives
Support overall client satisfaction by providing the highest caliber customer-service experience
Demonstrated client management expertise, presentation skills, and Medscape product value articulation
Exhibit a thorough understanding of Medscape process to achieve optimum efficiency and speed to market
Demonstrate comprehensive understanding of revenue delivery and supporting overall team revenue goals
Demonstrated ability to communicate, present, and influence credibly at all levels of the organization, including executives
Ability to analyze and improve internal processes and engage with company-wide initiatives
Own development process and improvements for assigned Pharmas or Brands
Support ongoing Pharma or Brand training
Client travel as required
Collaborate with internal teams including Project Managers throughout the development lifecycle to ensure overall project health, including asset review, internal kick off meetings, Client reviews, quality checks, etc.
Partner with Sales to help meet client and internal goals and improve overall business performance
Focus on high-quality client deliverables and error-free launches
Demonstrate overall process compliance and mastery