Sr. Account Manager

Remote Legal Staff

31d • Remote

About The Position

We are looking for a Senior Account Manager who thrives in a client-facing environment, takes genuine ownership of the relationships they manage, and is ready to lead and develop a small team of Account Managers. In this role, you will manage your own book of client accounts while also serving as a team lead for a group of Account Managers. You will be the senior point of contact for your own clients, the escalation point for your team's clients, and the person responsible for raising the standard of how every client on your team experiences RemoteLegalStaff. You will work closely with our recruiting team internally and represent RemoteLegalStaff externally with the kind of professionalism our clients expect from a senior partner. This is a high-ownership role where the quality of your work — and the quality of your team's work — directly shapes how clients experience RemoteLegalStaff. We have high expectations for how our clients are treated, and we need someone who holds themselves and their team to that standard.

Requirements

• Team lead or management experience is required. You have led a team of at least 2–3 client-facing people.
• 3+ years of B2B client-facing experience in account management, client success, staffing, or a similar role.
• Excellent spoken and written English.
• Available to work U.S. business hours with a start time between 6:00 AM and 8:00 AM PST
• Highly organized with exceptional attention to detail across a wider surface area than your own accounts, you can hold the standard for your own book and your team's book at the same time
• Strong communicator who can run a professional call, manage expectations, and write clearly and concisely, and who can teach others to do the same
• Familiar with project management tools (Monday.com, ClickUp, Jira, or similar) and Google Workspace
• Good judgment on fit, quality, and when to escalate; you are not just moving things through a pipeline, you are making real decisions and helping your team make better ones
• Comfortable giving direct feedback; you can tell an Account Manager their email was not good enough and explain exactly why, without making it personal
• Confident and poised when speaking with attorneys and legal professionals; our clients are lawyers and you need to hold your own in those conversations, including when stepping in on a situation your team has escalated
• Composed under pressure; client situations move fast and your team will look to you to stay steady when they do
• Self-starter who manages their own workload and their team's priorities without needing heavy oversight

Nice To Haves

• Experience in legal is a plus, but not required
• Previous remote or hybrid work experience required; fully remote experience strongly preferred
• Staffing, professional services, financial services, or other service-based B2B environments

Responsibilities

• Serve as the primary point of contact for a portfolio of senior or higher-complexity client accounts, managing the relationship from onboarding through ongoing engagement
• Run client-facing calls: kickoffs, candidate reviews, interviews, and check-ins; with the polish and judgment expected of a senior team member
• Set clear expectations with clients, surface issues early, and proactively resolve problems before they escalate
• Build strong, long-term relationships that drive retention and client satisfaction
• Lead a team of Account Managers, owning their day-to-day performance, development, and quality of client work
• Run regular 1-on-1s, coaching sessions, and call reviews with your direct reports
• Serve as the escalation point when a client situation on your team needs a more senior voice, stepping in directly when needed
• Review your team's client communication and account hygiene, raising the standard and giving direct feedback
• Help onboard and ramp new Account Managers as the team grows
• Coordinate with the recruiting team and other internal functions on behalf of your team, removing friction so your AMs can focus on their clients
• Spot patterns across accounts: recurring issues, training gaps, process breakdowns; and bring them forward so we can fix them at the system level

Benefits

• Fully remote position with a flexible work schedule
• Competitive base salary
• Annual performance bonus
• Anniversary loyalty bonuses
• Company-sponsored health insurance
• Generous PTO that increases with tenure (up to 30 days per year)
• Birthday PTO day
• 7 U.S. paid holidays
• 5 paid sick days per year
• Bereavement leave
• Additional unpaid personal leave available
• Home office stipend for equipment and workspace upgrades
• Computer replacement stipend
• Monthly internet allowance (increases with tenure)
• Professional development and training programs
• Education support for high performers
• A collaborative, supportive team culture where people are genuinely invested in each other's success
• A fast-moving environment where your work has real visibility and direct impact
• Clear path to growth: we promote from within and reward people who perform

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed