Sr Account Manager

CHG Healthcare•Midvale, UT

1d•$60,000 - $250,000•Hybrid

About The Position

This Account Manager plays an integral role within CHG’s Enterprise Client Solutions team. This Account Manager will oversee day-to-day interactions and workflow with existing client accounts as well as foster strong internal and external relationships to ensure long-term growth and success for CHG and our clients. This position requires someone with industry knowledge and the ability to expand market share within clients by utilizing data driven, tactical methodology., Business analytic skills, operational excellence, tactical execution and ability to facilitate client-facing meetings are essential for success in this role.

Requirements

Strong ability to listen and then inquire deeply into customer needs and expectations
Ability to ask valuable questions and seek out others’ perspectives
Ability to apply knowledge of the industry to advance CHG’s goals
Ability to work independently with little supervision
Ability to collaborate and drive results within a team environment
Ability to negotiate with and influence key stakeholders both internally and externally
Strong written and verbal communication skills
Strong proficiency with entire Microsoft Office Suite, familiarity with Salesforce and various database programs with a dedication for accuracy and attention to detail
Comfortable with client facing presentations and public speaking in a highly professional environment
Ability to create, process and present large amounts of documentation and business analytics
Excellent organizational and prioritization skills due to high level of multi-tasking requirements
Ability to travel quarterly to showcase CHG business proposals, analytics and core values
College level education or equivalent work experience
3 years of experience with business analytics and client facing presentations
High-level experience with building business relationships

Nice To Haves

Work experience in healthcare or staffing industries with knowledge of medical terminology

Responsibilities

Manage day-to-day workflow on health care staffing needs between clients and CHG
Manage client relationships to ensure their satisfaction, as measured through Net Promoter Score, and that all their needs are met
Identify growth opportunities within assigned client accounts, such as new specialties or worksite expansion, leveraging data to identify gaps and/or to improve processes
Be adept at using CHG technologies, such as CHG Connect, daily to conduct staffing workflow functions
Collaborate across CHG brand teams around jobs and presentations to drive NDA
Promote the value of CHG, its brands and value-added services in a variety of professional settings
Understand and leverage key business intelligence reports to monitor account and specialty trends, gaps, risks and growth opportunities
Create, interpret and present various reports and presentations to internal and external clients
Perform primary point of contact related research, data and slide deck presentations with minimal guidance
Solve problems, leveraging cross-functional and brand teams where appropriate, while maintaining strong internal and external relationships
Maintain client source of truth information that is used across CHG, its brands and brand partner teams
Ensure that CHG is adhering to client contract according to existing procedures
Facilitate calls and meetings, internally and with clients
Provide insights regarding business decisions about client contracts, amendments and process improvement
Go above and beyond to understand customer needs and then exceed their expectations
Understand and leverage CHG’s offerings/value adds
Build new relationships across clients’ recruitment team and other departments to build CHG’s brand value and delivery
Drive effective communication with all sales and business partners to ensure maximum deliverability, grow market share and exceed sales goals
Contribute to a positive culture that fosters continuous process improvement and provide insight with best practices
Hold yourself accountable for meeting commitments and seeing results
Be an example of someone who always lives the CHG Core Value