SR ACCOUNT MANAGER - HYBRID - CHARLOTTE, NC

Compass Group•Charlotte, NC

1d•Hybrid

About The Position

This is a customer facing role responsible for the day-to-day communication, program penetration, customer satisfaction, and revenue growth within assigned customers to meet business objectives. Target accounts are small to mid-size.

Requirements

Bachelor’s degree or equivalent work experience required.
5+ years’ experience in account management or customer success
Effective written & verbal communication skills
Project Management skills / experience
Ability to build effective long-term interpersonal relationships proactively across functions both within the organization and external parties, working with others towards mutually acceptable solutions.
Knowledge of Microsoft Excel, PowerPivot, Word & PowerPoint required.
Up to 30% Travel Annually

Responsibilities

Process all vendor-setup requests in MyAdmin. Issue formal setup requests to vendors, and conduct follow-ups with vendors as needed to ensure new accounts are established and accessible in MyOrders (if applicable).
For large openings, participate in Compass Strategic Project Calls as needed to identify vendors that are critical for opening, and ensure teams submit MyAdmin requests appropriately.
Manage BuySmart issues that remain unresolved after the standard case process, including recurring issues affecting multiple units. Escalate issues to Category and Distribution Teams and coordinate resolution with vendors.
Support manual escalation paths where BuySmart access is unavailable (Krafted and Google Bay Area).
Serve as the field support point-of-contact for purchasing questions. Establish and share resources as inquiries warrant, and route specialized requests to the correct internal functional owner.
Coordinate/manage a regular meeting cadence with key distribution partners to stay close on issue resolution, new openings, special projects, or forecasts needed.
Own the emergency-response champion role for Account Management. Serve as a liaison to Foodbuy Communications as Emergency Response communications are triggered.