Sr. Account Manager - MDLIVE (Remote)

The Cigna Group

9d•Remote

About The Position

The Sr. Account Manager is a critical client facing role. This person will be the main point of contact for all client inquiries and requests. The Sr. Account Manager will act as client liaison to provide operational support between various departments within the organization. If you are looking for an exciting new opportunity and enjoy providing best in class customer support this could be the role for you.

Requirements

Bachelor’s Degree in Health Care, Business, Finance, Marketing or related field, required
5-7 years Account Management experience
Client-facing and Account Management experience in the Health Care industry as well as direct experience in interacting with client stakeholders.
Ability to understand health care industry terminology and contractual agreements, including SLAs, MSAs, BAAs and fulfillment obligations.
Thorough knowledge of Microsoft Office.
Thorough knowledge of HIPAA and Compliance procedures.
Superior collaboration and interpersonal communication skills, flexibility and responsiveness.
Ability to communicate effectively and follow written and verbal instructions.
Possess strong analytical and process management skills and have a broad understanding of business strategy and operations.
Must be able to handle multiple tasks and work in a fast pace environment.
High level of accuracy and attention to detail.
Ability to adapt to changing procedures, policies, and work environment.
Strong critical thinking skills.
Must be able to demonstrate integrity and a commitment to values.
Excellent documentation skills.
Ability to present to a variety of audiences.
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

Nice To Haves

Master’s Degree preferred
Bilingual; highly proficient in Spanish preferred
Atlassian Jira, Smartsheet, and Salesforce knowledge is preferred
Quarterly travel may be required

Responsibilities

Interact cross-functionally within the organization and interact with external parties, providing strong operational support.
Track/document escalations and appropriate action items.
Notify appropriate stakeholders of client issues and complaints and escalate issues accordingly.
Participate in the development of department processes and procedures.
Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
Forecast and track key account metrics and KPIs.
Provide reporting for client and provide appropriate feedback.
Identify opportunities to develop process improvement and implement solutions.
Complete assigned tasks and projects according to appropriate timelines agreed upon with stakeholders.
Other duties as assigned.