Sr Account Manager - Specialized Services

Uber Freight•Little Rock, AR

1d•Onsite

About The Position

The Sr Account Manager I is responsible for providing a best-in-class customer experience, serving as the first line of contact for our customers. They are responsible for ensuring all freight is serviced to meet/exceed the customer’s standards, while also communicating customer needs and changes to the operations teams. They are expected to develop and maintain customer relationships, while achieving company-defined operational metrics. This is full-time, based out of our Uber Freight Center of Excellence in Little Rock , AR .

Requirements

Must have transportation experience
High school diploma or GED equivalent
0-1 years of customer service experience
Basic proficiency with Microsoft Office Suite (Outlook, Excel, Word, etc.)
Clear and professional oral and written communication skills, including email etiquette

Nice To Haves

Customer Service background
Knowledge of the freight industry
Proficient with Microsoft Office Suite
Strong oral and written communication skills, including professional email etiquette

Responsibilities

Use Transportation Management System to process shipment entries and actively lead timely performance/automation objectives
Maintain consistent and professional communications; effective, prompt and courteous communications with respect to difficult situations, relaying service failures, etc.
Exceed customer on-time pick-up and delivery expectations
Supervise shipments and revise when vital based on changing shipper, customer, and carrier needs
Utilize external websites and other tools of communication to set shipment appointments
Update load status in the system, e.g. loaded pick-up, delivery, empty, etc.
Set up new Receivers, vendors, and supplier’s locations
Work directly with Logistics Teams to assist with shipment issues or problem-solving
Correspond with customer and carrier regarding detention and other accessorial information
Set up new customer and vendor users on the Transportation Management System
Acquire solid understanding of customer business practices and workflow