Sr. Account Manager - WA

Alera Group•Seattle, WA

24d•Hybrid

About The Position

At Alera Group, our Employee Benefits team helps organizations attract, retain, and support their employees through innovative benefits solutions. As a Sr. Account Manager - WA, you'll play an important role in delivering exceptional client service, building trusted relationships, and helping clients navigate the complexities of employee benefits.

Requirements

5+ years of experience in employee benefits, client service, account management, benefits consulting, brokerage operations, or a related field
Strong communication, organizational, analytical, and relationship-building skills
Ability to manage multiple priorities while delivering exceptional client service
Demonstrated experience managing complex employee benefits accounts and renewal strategies
Proficiency with Microsoft Office and agency management systems
Demonstrated ability to build strong relationships with clients, carriers, vendors, and internal stakeholders
Experience analyzing benefit plans, funding arrangements, and market alternatives to develop strategic recommendations
Active Life & Health Insurance License

Nice To Haves

Bachelor's degree preferred or equivalent combination of education and experience
Experience working in an independent insurance agency, brokerage, or consulting environment
Experience with Applied Epic or other Agency Management Systems
Professional designations such as CEBS, GBA, RHU, REBC, or similar
Experience supporting middle market, large market, or enterprise employee benefits clients
Experience mentoring or providing guidance to Client Managers or other service team members

Responsibilities

Serve as the primary advisor for assigned employee benefits clients, including large and complex accounts
Lead client service delivery, renewal strategy execution, open enrollment planning, and ongoing account management
Analyze employee benefits programs, funding arrangements, claims experience, and market alternatives to develop strategic recommendations
Manage carrier and vendor relationships, including negotiations, renewals, and issue resolution
Prepare and deliver client presentations, renewal communications, and strategic recommendations
Collaborate with producers, client executives, compliance, analytics, and other subject matter experts to execute client strategies
Provide guidance, quality review, and informal mentorship to Client Managers and other service team members
Identify opportunities to strengthen client relationships, support retention efforts, and expand services where appropriate