Sr. Account Management Associate (Remote)

Rula•Los Angeles, CA

4d•Remote

About The Position

We are seeking a Sr. Account Management Associate to own the onboarding and ongoing success of employers with fewer than 3,000 employees. In this role, you'll help employers launch quickly, navigate our Employer Portal, and access the tools and resources they need to successfully promote their Rula benefit. You'll serve as the primary point of contact for a portfolio of employers, ensuring they have a seamless experience from onboarding through long-term engagement. You'll partner closely with Broker Partnerships, Marketing, Product, and Operations to deliver customized communications, support employer campaigns, answer questions, and identify opportunities to increase awareness and utilization of the Rula benefit. If you're energized by building relationships, solving problems, and creating exceptional customer experiences at scale, we'd love to meet you.

Requirements

3+ years of experience in customer success, account management, implementation, onboarding, client services, or another customer-facing role
Experience working in a B2B organization, preferably within employee benefits, healthcare, insurance, HR technology, or SaaS
Experience partnering with employee benefits brokers, consultants, or other channel partners to support employer clients and drive successful customer outcomes
Experience managing a portfolio of customer relationships and serving as a trusted point of contact throughout the customer lifecycle
Excellent written and verbal communication skills, with the ability to communicate professionally and confidently with external business partners

Nice To Haves

1+ years experience working in a high-growth startup or rapidly scaling organization
Experience with a CRM (eg: Salesforce) systems and understands how to manage a sales pipeline and forecasting
Experience managing a high-volume portfolio of customers while consistently meeting service level expectations
Experience identifying operational improvements and helping scale customer success or onboarding processes

Responsibilities

Own the onboarding and ongoing success of employers with fewer than 3,000 employees.
Help employers launch quickly, navigate our Employer Portal, and access the tools and resources they need to successfully promote their Rula benefit.
Serve as the primary point of contact for a portfolio of employers, ensuring they have a seamless experience from onboarding through long-term engagement.
Partner closely with Broker Partnerships, Marketing, Product, and Operations to deliver customized communications, support employer campaigns, answer questions, and identify opportunities to increase awareness and utilization of the Rula benefit.

Benefits

100% remote work environment
Attractive pay and benefits
Comprehensive health benefits : Medical, dental, vision, life, disability, and FSA/HSA
401(k) plan access
Generous time-off policies : Including 2 company-wide shutdown weeks each year for self-care
Paid parental leave : Available for all parents, including birthing, non-birthing, adopting, and fostering
Employee Assistance Program (EAP)
Quarterly department stipend : Fun team-building activities or in-person gatherings
Community and employee resource groups
Home office stipend: New hire home office stipend & $50 monthly stipend to help cover internet or cell phone expenses
Wellness at Rula program: Year-round wellness initiatives and a $50/month wellness stipend