Account Executive, Client Management - Remote

UnitedHealth Group•Eden Prairie, MN

1d•$91,700 - $163,700•Remote

About The Position

The Account Executive (AE), Client Management is a position that requires focus on an assigned portfolio of clients within a specific geographic area. The AE is responsible for the overall growth, retention and strategic planning of that portfolio. This includes acting as the lead for "inside sales" (upsells) and overall management of customer retention, satisfaction and up sell activity of their assigned accounts, operational submission of changes and plan maintenance and member specific assistance. In addition, the AE will be the liaison between sales, operations and the customer. The ideal candidate will have exceptional written and verbal communication skills, the ability to build solid relationships with key decision makers of each client, and solid organizational skills. Self - starter high - performing individual; has comprehensive understanding of the PBM environment and broader health care system ability to work across departments to achieve success; has positive and respected relationships and uses knowledge and organizational skills to achieve desired objectives; exhibits ability to manage client expectations based on Optum’s capabilities - and looks for up sell / growth opportunities with the client; manages customer satisfaction of assigned accounts; takes accountability for individual and team objectives. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges.

Requirements

5+ years of experience In PBM Client Management experience as well as Pharmacy benefits Implementation guidelines
5+ years of PBM and client management (business to business services) experience for low to mid-tier companies (5000 employees)
Experience using RxClaim to validate service delivery of Pharmacy Benefits
Claims validation experience
MS Excel experience to create basic spreadsheets; sort, filter, import/export data, create charts and graphs, and use basic formulas
MS PowerPoint to create and modify presentations experience
Able to work core business hours and have the flexibility to adjust their schedule to accommodate occasional overtime
The ability to travel up to 25%25 as needed

Nice To Haves

5+ years experience In PBM and working with Pharmacy benefits Implementation guidelines
5+ years experience with owning / managing a book of business
Experience with renewal strategy & upsells
Exhibit proficiency in executing software programs and utilities specific to Optum’s applications
Ability to read, analyze and interpret procedures, general business periodicals and professional journals
Ability to effectively present information and respond to questions from clients, management and technical associates
Ability to analyze / understand reports, metrics and client trends
Good mathematical ability
Solid relationship building and communication skills
Self - directed and organized individual
Excellent organizational skills
Excellent verbal and written communication skills
Project management skills
Customer service orientation and relationship management skills
Ability to solve practical issues and deal with many variables in situations where only limited standardization exists
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

Responsibilities

Maintain overall accountability for client satisfaction, retention and growth
Use solid industry knowledge to add value to the clients’ operation and look for up sell opportunities
Maintain an ongoing knowledge of clients’ business; as well as their contract with Optum
Provide leadership for new client projects / implementations
Provide regular communication to management on client concerns and feedback
Communicate with clients via face - to - face meetings, conference calls and written correspondence
Interfaces with internal Optum departments
Assist in the marketing of sales strategies; product / service information
Maintain client business plan
Understands the Eligibility and Pharmacy Claims adjudication process
Monitor performance guarantees / Service Level Agreements
Negotiate contract renewals
Conduct periodic reviews with client and recommend new products / services as appropriate
Participate in best and final sales support as appropriate
Travel to client sites may be required
Other duties as assigned