Sr Account Executive, Ticketing - LOVB Minnesota

LOVB Miami

45d • Hybrid

About The Position

As a Senior Account Executive, you will play a critical role in driving ticket revenue growth while delivering exceptional service to League One Volleyball's members, fans, and community partners. This role is responsible for generating new business through season ticket memberships, group sales, fan experience packages, and retention initiatives while supporting a best-in-class fan experience across LOVB markets.

You will serve as a primary point of contact for season members and prospective customers, building relationships that drive revenue, loyalty, and engagement. This role combines outbound sales activity with customer service excellence and requires a highly motivated professional who thrives in a fast-paced, relationship-driven environment. The ideal candidate is a self-starter who combines strong sales acumen with exceptional customer service skills, organizational discipline, and a passion for sports and live events. They excel at building relationships, managing sales pipelines, and creating memorable experiences for fans and members.

Requirements

• Proven ability to build relationships and generate revenue through outbound sales efforts.
• Strong customer service and account management skills.
• Excellent communication, presentation, and interpersonal abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong organizational and time management skills.
• Ability to work independently in a remote environment.
• Strong problem-solving and conflict-resolution capabilities.
• Detail-oriented with strong follow-through and accountability.
• Ability to learn and effectively utilize ticketing and CRM platforms.
• Passion for sports, live events, and fan engagement.
• Bachelor's degree required or equivalent combination of education and experience.
• 1–3 years of experience in ticket sales, sports sales, customer service, business development, or related fields.
• Experience achieving sales goals and managing customer relationships.
• Experience working with CRM systems and sales pipelines preferred.

Nice To Haves

• Experience in professional sports, collegiate athletics, entertainment, or live events.
• Familiarity with Archtics, TM1 Sales, FEVO, Ticketmaster, Salesforce, or related CRM platforms.
• Experience with outbound prospecting and lead generation.
• Experience supporting season ticket membership programs.
• Passion for volleyball and women's professional sports.

Responsibilities

• Execute 60+ daily outbound sales activities through phone, email,text messaging, and LinkedIn outreach.
• Generate new business through season ticket memberships, group sales, partial plans, and premium experiences.
• Meet and exceed individual sales and revenue goals.
• Maintain accurate sales activity, pipeline management, and forecasting within CRM systems.
• Develop and execute sales strategies to maximize ticketrevenue opportunities.
• Identify opportunities to increase customer lifetime value through upselling and cross-selling initiatives.
• Identify, research, and cultivate new sales opportunities.
• Build and maintain prospect databases and lead pipelines.
• Develop relationships with businesses, organizations, schools, and community groups.
• Capture and maintain accurate customer contactinformation and sales records.
• Utilize prospecting tools and outreach strategies to generate qualified leads.
• Support season member renewal campaigns and retention initiatives.
• Identify opportunities for upgrades, referrals, add-ons, and premium experiences.
• Build long-term relationships with season members and key accounts.
• Support loyalty and retention programs designed to increase member satisfaction and engagement.
• Proactively communicate with members regarding account benefits, events, and opportunities.
• Serve as a primary point of contactfor season members and fans.
• Handle ticket exchanges, seatrelocations, accountinquiries, and service requests.
• Resolve customer issues professionally and efficiently.
• Deliver exceptional service that enhances the overallfan experience.
• Support member communication efforts and service campaigns.
• Sell and coordinate Fan Experience Packages (FEPs) and group experiences.
• Collaborate with internalteams to ensure successful execution offan experiences.
• Assist with fulfillment and execution during match days and special events.
• Support hospitality, premium experiences, and fan engagementinitiatives.
• Ensure all experiences are delivered in alignment with LOVB standards.
• Process ticket orders accurately using Archtics, TM1 Sales, FEVO, Ticketmaster, and related systems.
• Facilitate group ticketfulfillment and ticketing requests.
• Maintain inventory accuracy and order quality.
• Supportticketing system administration and operational processes.
• Assist with troubleshooting ticketing issues and customer account concerns.
• Assist with box office operations during matches and special events.
• Support walk-up sales, customer service, and issue resolution.
• Serve as an on-site ticketing contact during designated events.
• Support preseason events, member events,fan activations, and community initiatives.
• Travelto select matches and events as needed.
• Partner closely with Marketing, CRM, Operations, and Eventteams.
• Support ticket sales campaigns, group sales initiatives, and fulfillment efforts.
• Participate in departmental meetings and collaborative projects.
• Share customerfeedback and insights to improve fan experiences and business outcomes.
• Support organizational initiatives that contribute to the growth of LOVB.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level