Sr. Account Executive, Mid-Market

Dialpad•San Francisco, CA

2d•$99,999 - $100,000•Hybrid

About The Position

Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage. Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved. Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile. At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more. We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves. We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.

Requirements

3-5 years of sales experience in an ever-changing environment.
Experience in managing & closing strategic deal cycles that include multiple business units and stakeholders.

Nice To Haves

Preferred expertise in SaaS (including UCaaS and/or CCaaS).

Responsibilities

Own the entire sales process, including converting leads into a workable pipeline.
Build strategic prospecting campaigns and sequencing to source your own opportunities.
Manage and close complex transactions involving multiple internal and external stakeholders.
Own your key deal reviews, forecasts, and professional career roadmap.