Sr. Account Director
About The Position
The Sr. Account Director is a key role in C&W with responsibility to manage the client relationship while providing exceptional client service and delivering on all aspects of the contract. The Sr. Account Director sets the strategy for the account, establishes the goals and leads and manages a team of functional Directors and/or Sr. Managers with accountability for delivering outstanding results within their areas of responsibility. Manages the day-to-day client relationship of a client account within Global Occupier Services (GOS) across two or more service lines. This position provides management across all aspects of the accounts including, but not limited to: Service Delivery Excellence (including innovation, best practices etc.), Client Experience & Relationship Management, Talent Management and Team Development, Financial Performance (including P&L, contract expansion / renewals etc.), Expanding Share of Wallet, and Account Risk Management.
Requirements
- Leadership
- Customer Relationship Management
- Technical Skills
- Organization Design & Management Skills
- Communication (oral and written)
- Matrix Organization / Business Partner Skills
- Presentation Skills
- Business Acumen
Responsibilities
- Obtain a thorough understanding of the client’s business goals and strategies to align real estate services with these objectives
- Implement the overall vision, strategy and measurement metrics to the applicable service lines
- Contribute to GOS Management team to develop service delivery strategies, structure service delivery model, alternative pricing, identifying team members and lead multi-disciplinary team preparing responses to RFPs and presentations
- Have a thorough understanding of the C&W platform and identify existing and new opportunities for enhancing service solutions and capabilities
- Develop and maintain strong client relationships
- Implement and manage account governance process
- Provide disciplined contract management to meet superior delivery of all contract deliverables
- Identify existing and new opportunities for enhancing service solutions and capabilities
- Assist with risk mitigation and dispute resolution for client and C&W
- Actively manage and develop account talent in partnership with HR, including promotion of diversity, equity & inclusion, talent reviews, performance reviews, succession planning etc.
- Support collaboration and performance of all partners including Finance, HR, Sourcing, Legal, Operations, etc.
- Develop and maintain account P&L management, profitability and overall financial performance
- Contribute to the overall service and financial performance of C&W through effective cross-selling and relationship / contract expansion
- Ensure quantitative and qualitative analytics and evidenced-based decision making
- Attract and maintain top talent and provide on-going mentoring to team for superior performance
Benefits
- health, vision, and dental insurance
- flexible spending accounts
- health savings accounts
- retirement savings plans
- life, and disability insurance programs
- paid and unpaid time away from work
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
