Sr Account Director - LA28 Olympic & Paralympic Games

TKO Group Holdings, Inc•Los Angeles, CA

3d•$140,250 - $187,000•Hybrid

About The Position

The Senior Account Director, Program Management will be responsible for high-impact client relationships, overseeing financial performance, and driving the development and execution of best-in-class hospitality programs. This role combines strategic leadership with hands-on management to ensure client satisfaction, operational excellence, and strong financial outcomes. The individual will lead the strategic and cross-functional USOPF client team, overseeing the general development and delivery of the client’s end-to-end Platinum level hospitality program for the Los Angeles 2028 Olympic and Paralympic Games. This role will serve as the program management conduit for all deliverables related to the client MSA, collaborating with internal and external constituents to strategize, plan, manage, and deliver a “best-in-class” Olympic hospitality experience.

Requirements

Extensive experience with global events and operations, including six or more Olympic Games.
Proven track record managing the entire lifecycle of a global event, from strategy through execution.
Career expert in operations & hospitality delivery, with a strong interest in guest experience innovation.
Skilled in strategic planning, budget management, guest services, and event operations – including putting process and best practices in place.
Exceptional communication, negotiation, presentation and interpersonal skills, with the ability to collaborate effectively at all organizational levels.
Strong leadership and team development abilities, with a commitment to ongoing self-improvement.
Ability to thrive in fast-paced, high-pressure environments.

Responsibilities

Serve as the primary senior point of contact for key clients, building trusted, long-term partnerships.
Lead client strategy, ensuring alignment with business objectives and delivering measurable value.
Anticipate client needs, proactively identifying opportunities for growth and innovation.
Manage complex stakeholder environments with clarity, professionalism, and responsiveness.
Oversee account teams to ensure consistent delivery of high-quality work and service excellence.
Own full account financials, including budgeting, forecasting, revenue tracking, and profitability.
Ensure programs are delivered within agreed budgets while maintaining quality standards.
Identify cost efficiencies and margin improvement opportunities without compromising client outcomes.
Develop and present financial reports, performance summaries, and recommendations to senior stakeholders.
Partner with internal finance teams to ensure accurate billing, invoicing, and financial compliance.
Lead the strategic design and execution of hospitality programs aligned with client goals and brand positioning.
Oversee end-to-end program delivery, including planning, logistics, vendor management, and on-site execution.
Ensure exceptional guest experiences through attention to detail and high service standards.
Manage third-party vendors, agencies, and partners to deliver seamless program execution.
Evaluate program performance and implement continuous improvements based on data and feedback.
Lead, mentor, and inspire cross-functional teams to deliver outstanding results.
Foster a collaborative, accountable, and high-performance team culture.
Provide clear direction, feedback, and professional development opportunities for team members.
Allocate resources effectively across accounts and projects.
Prepare extensive presentations, documentation, and communication materials.
Develop and implement curated event protocols and procedures.
Attend and conduct client, team and organizational meetings, track status and progress on all deliverables.
Participate in brainstorming sessions, contributing unique and deliverable ideas and creative insights.
Demonstrate strong leadership and managerial skills for a growing team.
Manage timelines and deadlines related to overall program and individual assignments.
Execute all other duties required by the client team or On Location leadership.