Sr A/R and Collections Specialist

Learning Resources•Vernon Hills, IL

4d•Hybrid

About The Position

We are currently seeking a Senior Accounts Receivable and Collections Specialist to join our Shared Services Accounting team! This team supports some of our most visible and fast‑growing customer channels, including Amazon, TikTok Shop, Walmart, Target, and other major retail and omnichannel partners. What makes this role exciting is the opportunity to manage complex, high‑volume accounts while partnering cross‑functionally with Sales, Customer Service, Logistics, and Finance. This position offers meaningful ownership, exposure to large national retailers, and the ability to directly impact cash flow, process efficiency, and customer relationships. A strong performer in this role will thrive in a dynamic environment that values accountability, continuous improvement, and collaboration.

Requirements

Associate’s degree in Accounting, Finance, or related field preferred
6+ years of B2B accounts receivable and collections experience, preferably supporting Mass Retail and e‑commerce customers
3+ years of hands‑on cash application experience (lockbox, ACH, wire)
Demonstrated experience working with Amazon, Walmart, Target, TikTok Shop, or similar large retailers
Strong understanding of deductions, chargebacks, shortages, and dispute resolution
Proficient in Microsoft Excel (lookups, pivot tables, reconciliations)
Experience with D365 (Dynamics 365) or similar ERP systems preferred
Strong written and verbal communication skills with the ability to interact across all levels of the organization
Highly organized, detail‑oriented, and comfortable managing competing priorities in a fast‑paced environment

Responsibilities

Own end‑to‑end accounts receivable management for a portfolio of high‑volume, high‑visibility e‑commerce and retail customers (including Amazon, TikTok Shop, Walmart, and Target) by monitoring AR aging, proactively following up on past‑due balances, and supporting DSO targets.
Apply and reconcile customer payments across multiple methods while managing retailer‑specific payment requirements, deductions, and EDI or portal processes.
Maintain accurate AR documentation in the ERP system to support audit readiness while serving as the primary customer contact to resolve payment issues, disputes, and balances.
Investigate and resolve unapplied cash, short payments, overpayments, and other discrepancies through remittance and transaction analysis while performing detailed account reconciliations and supporting month‑end close with balance validation, variance analysis, and audit‑ready documentation.
Track, research, and resolve chargebacks, shortage claims, and pricing discrepancies, particularly with Amazon and other complex retail or marketplace partners—by preparing and submitting disputes, following up on open claims, and tracking recoveries to maximize cash collection.
Partner cross‑functionally to resolve root‑cause issues impacting collections and chargebacks/deductions while identifying AR trends, risks, and process improvements across e‑commerce and retail channels.
Analyze customer payment behavior and account standing to recommend or process credit hold releases in accordance with established credit policies.
Support process improvement initiatives related to cash application automation, dispute tracking, reporting, and overall AR efficiency.
Participate in internal and external audits by providing account support, reconciliations, and clear explanations of AR activity and controls.