Squad Leader/Master Technician

Gregory Poole Equipment Company•Raleigh, NC

11d•Onsite

About The Position

The primary function of this position is to troubleshoot, remove, install, replace, re-build, repair, & test parts/equipment on construction equipment at an expert level, as well as lead and coach other technicians. This role involves using manuals, repair manuals, parts manuals, and parts diagrams for independent troubleshooting and repair. The technician will utilize various tools and equipment, including lift trucks, overhead cranes, hand and power tools, and diagnostic equipment. Proficiency in using computer resources for parts information and data entry is essential. The role also includes disassembling/re-assembling parts, cleaning components, and reprogramming equipment controllers. A significant aspect of the job is performing advanced-level inspections, preventative maintenance, and repairs on engine, power train, hydraulic, and electrical components across numerous model lines. Leadership duties include assisting supervisors with performance appraisals, coaching and developing technicians, and directing daily job assignments for a squad of up to five or more technicians, ensuring proper troubleshooting techniques and adherence to customer and company expectations.

Requirements

High school education or GED.
Eight years of Cat equipment experience.
Fully understands all equipment systems (i.e. engines, hydraulics, electrical, sub-electrical, transmissions, etc.) for almost all equipment model lines.
Must be able to daily and repeatedly stoop, kneel, bend and climb besides, onto and underneath various equipment to perform diagnosis and repairs.
Must be able to effectively see to perform repairs, research technical manuals, and develop written repair work order reports.
Must be able to routinely and physically lift/position various parts to perform repairs/service and manually handle parts up to 100 pounds, as well as use mechanical hoist for heavier parts.
Must be able to effectively write repair activities on customer work orders.
Must have cognitive reasoning and problem-solving skills to apply knowledge, written information and verbal instructions in repairing/servicing unusual and/or unknown technical equipment operational problems.
Should have exposure to P.C. base equipment and parts information.
Can work independently with minimal supervision.
Ability to effectively communicate with others.
Provides training of other technicians, assigns work assignments, and promotes good customer service and resolves their problems.

Responsibilities

Troubleshoot, remove, install, replace, re-build, repair, & test parts/equipment on construction equipment at an expert level.
Lead and coach other technicians.
Check equipment and supplies required for work, comply with PPE requirements, and prepare for duties.
Use manuals, repair manuals, parts manuals, and parts diagrams for independent troubleshooting and repair.
Use lift trucks, overhead cranes, and other aids to lift or move parts.
Use hand & power tools to remove, install, replace, re-build, repair, & test parts/equipment.
Be proficient at using resources and computers to reference parts, get information about parts & enter data into record systems.
Disassemble/re-assemble parts or equipment; clean parts with rags, cleaners, power washer; use test equipment to make diagnostic checks; and control powered equipment or tools to make repairs.
Climb up onto, under, & into vehicles to gain access to all parts of vehicle.
Use overhead hoists, lift devices, forklifts & other aids to move items off vehicle and to locations for disassembly, repair, then back to the vehicle for reassembly.
Perform inspections, do preventative maintenance, repair engine, power train, hydraulic and electrical components at an advanced level on numerous model lines.
Lift/carry and position ram used to remove idlers, unbolt idlers, remove them.
Use power washers & spray paint equipment to clean & paint vehicle.
Use instruments and computers to reprogram equipment controllers.
Assist supervisor with performance appraisals.
Coach, guide and develop technicians.
Direct day to day job assignments and responsibilities for up to five or more technicians in squad.
Work with squad members to ensure proper T/S techniques are used to ensure that the product we turn out is a true representation of the customers’ and GPEC expectations.