Sprinklr Implementation Specialist - Remote US
About The Position
Social Factor is looking for a remote, US-based, part-time, Implementation Consultant to provide Sprinklr admin configuration services in partnership with Social Factor and Client teams. The Implementation Consultant will optimize the usage and output of Sprinklr to meet the clients’ business needs, increase ROI through automation and efficiencies, and improve end-user experience. This is both a technical role and a client-facing role. Social Factor is a social media agency that believes in the power of Human Connection. Our talented teams take the fear out of scale and unleash our clients’ brands to listen, reach, and respond. Now is an exciting time in Social Factor's growth, we have opportunities working with Fortune 100 and Fortune 500 companies.
Requirements
- This position requires a demonstration of technical aptitude that translates into programming and/or software deployment management
- Completion or near completion of a BA or BS in Marketing, Technology, or other related fields is required.
- A pattern of solving problems, showing energy, motivation, enthusiasm, and commitment to client satisfaction and success is critical in this role.
- Excellent verbal and written communication skills are essential; must be able to create and deliver compelling, polished documentation.
- Minimum of Windows 10 and macOS 12.X
- Internet speed requirement of a minimum of 50 mbps
Nice To Haves
- 1-2 years of Sprinklr or similar platforms is a plus.
- Some programming experience is desired.
- Social media literacy and proficiency are desired.
Responsibilities
- Assess the marketing goals of internal and external teams and translate them into a clear, custom roadmap of recommended technical solutions.
- Create and QA Sprinklr configurations to ensure the platform is being used to its utmost potential.
- Provide technical expertise and in-depth investigation to troubleshoot any issues that occur within Sprinklr.
- Collaborate with end-users in Sprinklr from Social Care, Analytics, Advertising, PR, Marketing, and other departments.
- Write timely, accurate, and clear documentation of Sprinklr configuration details for internal and external purposes, when necessary.
- Be proactive, provide platform best practices, and anticipate needs for existing clients.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Number of Employees
11-50 employees
