Spravato Medical Assistant
About The Position
The Spravato Medical Assistant is responsible for serving as a point of contact to coordinate medical care, providing support to patients and psychiatric clinicians, ensuring quality customer service to patients as they navigate the mental health experience. This role involves creating a positive work environment, acting as a culture carrier, and supporting engagement activities to promote the company culture. The position requires strong customer service skills, the ability to manage potentially difficult situations, and effective communication with peers, clinicians, and patients. Ethical behavior, relationship building, a growth mindset, flexibility, attention to detail, and conflict resolution skills are essential. The role also includes specific physical requirements such as sitting, standing, bending, talking, hearing, walking, and the ability to lift up to 25 pounds, with specific vision abilities required.
Requirements
- Ability to multitask and prioritize duties to support delivery of high-quality patient experience.
- Ability to work independently and as a team member.
- Strong communication skills, both written and verbal.
- Proficient in using Computer Software Applications (Microsoft Office & EMRs)
- Comfortable handling sensitive and confidential Information (HIPAA)
- Current BLS Certification
- Understanding of documentation standards
- Certified Medical Assistant
- High School or equivalent required
- 1+ years of experience in healthcare operations, customer service, or similar role or setting preferred.
Nice To Haves
- associates/bachelor’s degree preferred
Responsibilities
- Oversee the daily operations and management of clinical therapies under the direction of the Physician
- Greet and room patients, obtain weight and vitals, review any relevant medical information and current medications, administer medications as indicated and ordered
- Review all screeners related to patient’s appointment and alert physician if abnormal or high scores are reported
- Provide clear patient instructions and education regarding treatments
- Ensure all relevant documentation and consents are signed before starting treatment
- Ensure adequate medication dosages and confirm accurate dose before administration of medication
- Before starting treatment ensure correct patient identification is obtained, chairside
- Monitor and assess patients thoroughly throughout their stay
- Maintain all clinical logs to ensure compliance and accuracy
- Ensure clinic prep is complete for the next shift
- Review intakes and collaborate with psychiatric clinician, regarding new patient paperwork
- Establish professional relationships with new and existing patients
- Timely submission of charting and documentation requirements for each patient
- Maintain an orderly configuration for the storage of supplies, including expiration dates and sufficient levels of the required supply
- Monitor and report inventory requirements needed for daily operation
- Maintain and comply with DEA regulations of controlled substances
- Maintain a safe and clean working environment by complying with procedures, rules, and regulations
- Assist psychiatric clinicians with necessary aspects of patient care including prior authorizations, lab orders, letters for patients, records requests, coordination of needed patient forms/paperwork (i.e. FLMA)
- Facilitate communication as needed between the patient, medical staff and the patient’s pharmacy, including arranging medication deliveries
- Ensure accuracy of patient pharmacy information in the medical record
- Assist in coordination of internal and external referrals for specialty services care
- Provide general clinician support – assist clinicians with administrative questions and/or duties such as sending letters, faxes, etc.
- Coordinate with clinicians pertaining to any additional patient questions.
Benefits
- Semi-Annual bonus based on performance in an assigned campaign / initiative
- Time Away with Pay (TAWP)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
