About The Position
Sutherland Bulgaria is seeking motivated Customer Service Professionals to join their team supporting Spotify, the world’s leading music streaming platform. This role involves providing email and chat support to Spotify users, assisting with account management, payment issues, and troubleshooting. The position offers a fully international, positive, and collaborative remote work environment from anywhere in Bulgaria. Spotify is a global leader in digital music streaming with over 422 million monthly active users and access to over 82 million songs and podcasts.
Requirements
- Fluency in Turkish (C1 level) and English (C1 level)
- Valid EU work permit – required to work in Bulgaria
- Availability to work flexible shifts, including weekends
- Excellent communication skills
- A positive, problem-solving attitude
Nice To Haves
- Previous customer service experience – a plus, but not a dealbreaker
Responsibilities
- Provide email and chat support (no phone calls!) to platform users
- Answer common "how-to" and FAQ-type questions
- Assist with account management and payment-related issues
- Guide users through troubleshooting steps with patience and clarity
Benefits
- Fully remote training and work from anywhere in Bulgaria
- Food vouchers
- Multisport card (partially covered)
- Performance bonuses
- World-class training and career growth opportunities
- Digital HR services and 24/7 psychological support
- Fully digital onboarding and contract signing
- Recognition and referral programs
- Engaging employee events and wellness initiatives
- Learning platforms and certification support
- Exposure to global business and an inclusive, multicultural environment
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
