About The Position
Sutherland Bulgaria is seeking motivated Customer Service Professionals to join their team supporting Spotify, the world’s leading music streaming platform. This role involves providing email and chat support to Spotify users, assisting with account management, payment issues, troubleshooting, and answering common questions. The position is a fixed-term contract, offering a fully remote work environment from anywhere in Bulgaria, within a positive and collaborative international setting.
Requirements
- Fluency in Dutch (C1 level) and English (C1 level)
- Valid EU work permit – required to work in Bulgaria
- Availability to work flexible shifts, including weekends
- Excellent communication skills
- A positive, problem-solving attitude
Nice To Haves
- Previous customer service experience
Responsibilities
- Provide email and chat support (no phone calls!) to platform users
- Answer common "how-to" and FAQ-type questions
- Assist with account management and payment-related issues
- Guide users through troubleshooting steps with patience and clarity
Benefits
- Fully remote training and work from anywhere in Bulgaria
- Food vouchers
- Multisport card (partially covered)
- Performance bonuses
- World-class training and career growth opportunities
- Digital HR services and 24/7 psychological support
- Fully digital onboarding and contract signing
- Recognition and referral programs
- Engaging employee events and wellness initiatives
- Learning platforms and certification support
- Exposure to global business and an inclusive, multicultural environment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
