Sportsbook Ticket Writer (Horseshoe Bossier) Part-Time

Caesars Entertainment • Bossier City, LA

1d • Onsite

About The Position

As a Sportsbook Ticket Writer, you will be the face of our retail operation. By providing a high level of customer service to both regulars and "novice bettors", you will ensure everyone is made to feel welcome at our sports book(s). As an expert in our menu of sports betting options, you will help advise and answer customer questions to help them make an informed, responsible decision with their sports wagering.

Requirements

• Must have basic computer knowledge (Email, MS Excel, internet, etc.)
• Must have a minimum of 1 years of cash handling experience in a work setting
• 21+ years of age or older
• Successfully pass a background check
• Able to obtain a gaming license from the Louisiana Gaming Control Board and other jurisdictions where deemed necessary
• Must be able to obtain Responsible Vendor Certification.
• High level of customer service
• Present yourself in a professional manner
• Strong communication skills, both written and verbal
• Ability to do simple math
• Understanding and a responsibility to adhere to all compliance requirements set for by the company and Louisiana Gaming Control Board
• Must be able to stand for extended periods of time
• Must be able to lift, pull or push 25 lbs.
• Must be able write for extended periods of time
• Must be able to twist, bend or reach with no significant boundaries

Nice To Haves

• H.S. Diploma, GED, or equivalent preferred
• Ability to work a flexible schedule: nights, weekends, and some holidays is preferred

Responsibilities

• Provide a top tier level of customer service that encourages customers to come back repeatedly
• Ensure you adhere to all the rules and regulations set forth by the company and gaming control board
• Become familiar with our betting options and be able to strike up conversations with customers regarding those options
• Work to resolve customer disputes/complaints and escalate to direct supervisor when needed
• Be a positive team member and work collaboratively with other team members and your leadership team
• Ensure that all necessary paperwork/documentation is filled out according to company policy and gaming control board standards
• Other duties as assigned

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees