Sportsbook Ticket Writer - Full Time (Klondike)

Caesars Entertainment•Henderson, NV

3d•Onsite

About The Position

William Hill U.S., America's leading sports book provider, has immediate openings at its sportsbook. This role is for a Sportsbook Ticket Writer, reporting to the Sportsbook Manager. The successful candidate will be the face of the retail operation, providing a high level of customer service to both regulars and novice bettors, ensuring everyone feels welcome. The role requires expertise in sports betting options to advise and answer customer questions, helping them make informed, responsible decisions.

Requirements

Flexible availability
Basic computer knowledge (Email, MS Excel, internet, etc.)
Minimum of 1 year of cash handling experience in a work setting
21+ years of age or older
Ability to pass a background check
Ability to obtain a gaming license from the Gaming Control Board and other jurisdictions if deemed necessary
High level of customer service
Ability to work a flexible schedule: nights, weekends, and some holidays is preferred
Professional presentation
Strong communication skills, both written and verbal
Ability to do simple math
Understanding and responsibility to adhere to all compliance requirements set for by the company and Gaming Control Board

Nice To Haves

H.S. Diploma, GED, or equivalent preferred

Responsibilities

Provide a top tier level of customer service that encourages customers to come back repeatedly
Ensure adherence to all rules and regulations set forth by the company and gaming control board
Become familiar with betting options and engage customers in conversations about them
Resolve customer disputes/complaints and escalate to direct supervisor when needed
Be a positive team member and work collaboratively with other team members and leadership
Ensure all necessary paperwork/documentation is filled out accordingly to company policy and gaming control board standards
Other duties as assigned