Sportsbook Ticket Writer - Full Time (Railroad Pass)
About The Position
William Hill U.S., America's leading sports book provider, has immediate openings at its sportsbook. This role is for individuals who love interacting with the public and thrive in a fast-paced work environment. Reporting to the Sportsbook Manager, you will be the face of our retail operation, providing a high level of customer service to both regulars and novice bettors, ensuring everyone feels welcome. As an expert in our menu of sports betting options, you will help advise and answer customer questions to assist them in making informed, responsible decisions with their sports wagering.
Requirements
- Flexible availability
- Basic computer knowledge (Email, MS Excel, internet, etc.)
- Minimum of 1 year of cash handling experience in a work setting
- 21+ years of age or older
- Ability to pass a background check
- Ability to obtain a gaming license from the Gaming Control Board and other jurisdictions if deemed necessary
- High level of customer service
- Ability to work a flexible schedule: nights, weekends, and some holidays is preferred
- Professional presentation
- Strong communication skills, both written and verbal
- Ability to do simple math
- Understanding and responsibility to adhere to all compliance requirements set for by the company and Gaming Control Board
- Must be able to stand for extended periods of time
- Must be able to lift, pull or push 25 lbs.
- Must be able write for extended periods of time.
- Must be able to twist, bend or reach with no significant boundaries
Nice To Haves
- H.S. Diploma, GED, or equivalent preferred
Responsibilities
- Provide a top tier level of customer service that encourages customers to come back repeatedly
- Ensure adherence to all the rules and regulations set forth by the company and gaming control board
- Become familiar with our betting options and be able to strike up conversations with customers regarding those options
- Work to resolve customer disputes/complaints and escalate to direct supervisor when needed
- Be a positive team member and work collaboratively with other team members and your leadership team
- Ensure that all necessary paperwork/documentation is filled out accordingly to company policy and gaming control board standards
- Other duties as assigned
Benefits
- Medical
- Dental
- Vision
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
