Sportsbook Representative / Supervisor

Hollywood Casino St. Louis • Maryland Heights, MO

9d • Onsite

About The Position

This dual-coded position provides the opportunity to work as both a Sportsbook Representative ($17.00 +tokes) and a Sportsbook Supervisor ($24.00 per hour), with scheduled days assigned to each role. Team members will perform front-line responsibilities serving guests directly, as well as supervisory functions to support and oversee sportsbook operations.

Requirements

• Must be at least 21 years of age.
• Minimum of two (2) years of experience in a high-volume, cash-handling customer service role.
• Strong verbal and written communication skills in English.
• Ability to lead, motivate, and support a team in a fast-paced, dynamic environment.
• Strong attention to detail with excellent organizational and problem-solving skills.
• Ability to maintain confidentiality and comply with Title 31 and Suspicious Activity Reporting (SAR) requirements.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.

Nice To Haves

• Prior supervisory experience preferred.
• Familiarity with sportsbook operations and betting terminology a plus; training provided as needed.

Responsibilities

• Accurately write, verify, and pay tickets for sports wagers in accordance with departmental policies and jurisdictional gaming regulations.
• Maintain an assigned cash bank throughout the shift, ensuring accurate handling of payments and change.
• Process sports wagers and payouts in a timely and precise manner.
• Clearly explain betting lines, odds, and wagering rules to guests.
• Ensure sportsbook stations are fully stocked, clean, and organized.
• Reconcile cash bank at the end of each shift, adhering to established cash-handling procedures.
• Comply with Title 31 and Suspicious Activity Reporting (SAR) requirements.
• Provide courteous and knowledgeable assistance to guests, including information on property amenities and activities.
• Create and input player tracking cards.
• Promptly escalate guest concerns or suspicious activity to management.
• Maintain strict confidentiality in all company and departmental matters.
• Perform additional duties as assigned.
• Supervise Sportsbook team members to ensure adherence to company policies, Title 31 and SAR requirements, internal controls, and applicable gaming regulations.
• Monitor sportsbook activity for suspicious behavior and ensure accurate reporting.
• Reconcile cash drawers and close out Sportsbook Representatives at the end of their shifts, ensuring funds and documentation are accurate and secure.
• Prepare and distribute daily sports sheets and ensure station readiness.
• Approve or deny wagers within authorized limits.
• Maintain and update customer sheets and betting odds in accordance with policy.
• Resolve guest disputes promptly and professionally within scope of authority.
• Collaborate with the Sportsbook Manager to implement guest service strategies, revenue initiatives, and expense control measures.
• Assist in departmental budgeting, compliance, and operational improvements.
• Support employee training, development, performance evaluation, discipline, and scheduling.
• Encourage team member engagement by addressing feedback, concerns, and suggestions.
• Promote a culture of safety and awareness to reduce workplace injuries.
• Maintain up-to-date knowledge of property amenities and offerings.
• Support team development and training initiatives.
• Evaluate employee performance and provide constructive feedback.
• Recommend staffing and scheduling adjustments to meet operational needs.
• Manage workflow and ensure adherence to departmental procedures.
• Provide input on coaching, recognition, and disciplinary actions.

Benefits

• Day-one medical coverage
• Day-one dental coverage
• Day-one vision coverage
• Uber benefit for nearby metro stops
• Recognition programs with cash rewards, gift cards, & more
• Tuition Reimbursement
• Lindenwood University Discounts
• Diversity Scholarship for Team Member’s children
• 401(k) matching
• Annual performance bonus
• Paid time off is earned according to the local policy and increases with the length of employment
• Wellness programs designed to support our team members' financial, physical, and mental well-being

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed