Sportsbook/Keno Writer

Tamaya Enterprises d•Santa Ana Pueblo, NM

6d•Onsite

About The Position

Responsible for processing the various types of sports or keno wagers and cashiering while providing excellent service to guests. This role requires adherence to core values such as treating co-workers with dignity and respect, demonstrating dependability, honesty, and professionalism. Employees are expected to seek answers when unsure of information, policies, or procedures.

Requirements

Must have a working knowledge of all sports and be able to intelligibly discuss sporting events with guests.
High school diploma or GED required.
Ability to work weekends, holidays and overtime as needed by operations.
Six months to one-year experience in a customer service environment.
Professional appearance
A smartphone capable of running company applications and communication systems is required.
All employees are required to proficiently use a smartphone for company applications, email, and text.
Must be able to obtain and maintain a SASCH Key Gaming License
Good guest service, verbal and written communication skills
Ability to clearly communicate conflict situations to supervisory personnel
Must be able to compute payouts rapidly and for extended periods of time
While performing the duties of the position, the team member is frequently required to stand, walk, turn, use hands and fingers to grasp, handle and feel, reach with hands and arms, talk and hear.
Must be able to lift up to 25lbs
Must be able to walk and stand for extended periods of time
Physical ability to safely perform the essential job functions of the position.

Nice To Haves

Preference to qualified Santa Ana Tribal members.
Bi-lingual and multi-cultural experience preferred.

Responsibilities

Greets guests in a friendly, professional and welcoming manner.
Notifies direct supervisor of any irregularities to maintain security of their area and casino.
Educates players on the proper rules and procedures.
Imputes betting information correctly into computer.
Verifies winning tickets for guests.
Maintains and verifies a cash bank.
Accepts money and gives ticket and change to guests.
Maintains and updates the betting sheets.
Maintains a clean and neat playing area for the guest.
Adheres to gaming commission regulations, company and departmental policy, applicable tribal, state and federal laws.
Follows all cash handling and exchange procedures provided for accuracy and thoroughness.
Remains current on federal currency reporting requirements (Title 31) as it relates to player activity.
Follows the Santa Ana Star Casino Hotel core values.
Performs other duties as assigned.