Sportsbook Assistant Manager

Caesars Entertainment•Baltimore, MD

2d•Onsite

About The Position

Sportsbook Assistant Manager is responsible for effectively managing Sportsbook Ticket Writers in a high-performing, welcoming environment that is focused on customer service and compliance. The position assists with the scheduling of Ticket Writers to ensure full coverage of sports book terminals and generates opportunities to promote a positive image for Caesars Entertainment within the industry and community.

Requirements

2+ years’ experience as a Sports Book Supervisor
Must be able to work independently with minimal supervision
Must be confident in one’s ability to assess situations and make informed decisions
Good interpersonal communication skills
Ability to manage relationships
Strong problem-solving skills
Ability to manage a diverse range of activities and effectively prioritize responsibilities
Ability to obtain and/or be eligible for work authorization, regulatory licensing (where applicable)

Responsibilities

Effectively manage and schedule Sports Book Ticket Writers to ensure full coverage of sports book terminals
Place and replenish sheets/parlay cards
Write compliance paperwork/MTLs
Manage cash drops and cash replenishment
Approve ticket cashing as determined by approval matrix and internal controls
Assist in Reward card signup
Maintain thorough knowledge of sport betting terminology to assist customers with placing wagers
Ensure policies and procedures are adhered to on a daily basis
Develop relationships with customers and ensure they feel welcomed
Keep a par list of supplies for the Manager
Provide support to Ticket Writers to handle customer complaints/disputes
Assist in handling the day-to-day activities of a sports book
Foster an environment focused on customer service and compliance
Promote a positive image for Caesars within the industry and community