Sportsbook Agent - Sportsbook

Hard Rock Hotel & Casino Ottawa • Northern Meadows, IN

3d

About The Position

This role will report to the Supervisor, Sportsbook and be responsible for working within a team to exceed customer satisfaction expectations and enhancing the player experience by providing professional, accurate and timely assistance for all matters related to the player’s interaction with the Retail and Online Sportsbook and its related products.

Requirements

• High School diploma or equivalent required.
• Must obtain and maintain all licenses / certifications per Federal, State, and Indiana Gaming Commission.
• Must successfully pass background check.
• Must successfully pass drug screening.
• Must be twenty-one (21) years of age.
• Knowledgeable with Sports wagering terminology a plus.
• Office procedures, methods, and equipment including computers and applicable software applications such as word processing, email, spreadsheets, and databases to include excellent working knowledge of Microsoft Word, Excel, Outlook and PowerPoint.
• Provide excellent customer service and support.
• Communicate clearly and concisely, both orally and in writing.
• Work efficiently in a high-volume work environment.

Nice To Haves

• Experience in the casino environment with knowledge of online and/or brick and mortar casino and sports book operations a plus.

Responsibilities

• Record wager requests from patrons and input them into the wagering system.
• Manage a cash drawer for taking wagers and making payouts and reconcile this drawer.
• Commit to detecting and advising customers at risk of potential responsible gaming issues.
• Effectively communicate T’s & C’s to customers regarding wagering rules, policies and promotional campaigns.
• Promote and educate patrons on the availability of all sports related products and wager types.
• Execute best business practices per company guidelines via Phone, Email and Live chat.
• Validate and verify player documentation in accordance with company guidelines.
• Review customers’ financial transaction history to answer questions on required documents.
• Review customers’ game player history to answer questions on payouts and rules.
• Proactively contact players based on real time monitoring of events.
• Participate in our outbound sales program as time allows.
• Attend seminars when needed.

Benefits

• Comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED