Spanish/English Sports Customer Service Representatives

Sutherland

2d • Remote

About The Position

Our high-performing Streaming Services team is searching for individuals who are curious, innovative, knowledgeable and excited about sports to join us as Sports Specialists. As a specialist, you will provide exceptional customer service and act as a brand ambassador for our customer, helping to deliver on their mission to serve sports fans anytime, anywhere and connecting fans to the sport and games they love most. This will include supporting all aspects related to the customer's digital sports platforms via chat, SMS, email/web-form, social, voice and self-service to provide superior fan experiences every day.

Requirements

• MUST be Bilingual in both (English and Spanish)
• High school diploma or GED
• Ability to type 30+ words per minute
• 1+ year of customer service experience
• Excellent English communication skills, both verbal and written, as well as strong critical thinking and problem-solving skills.
• Efficient in website/digital navigation and interaction
• Strong knowledge of and passion for sports
• Ability to multitask, prioritize and manage time effectively in a fast-paced – but remote -- environment
• Proficient in Microsoft programs
• A quiet and distraction-free, secure place to work.
• Excellent Internet connectivity with access speeds of 2 Mbps upload and 10 Mbps download
• In-house network, and a hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates (wireless and/or satellite Internet Service Providers are not compatible with our systems)
• This job is open only to residents of Canada, and you must be authorized to work in Canada in order to be considered for employment.

Nice To Haves

• Enjoy sports?
• Passionate about entertainment and technology?
• Enjoy streaming?
• Interested in a work from home opportunity?

Responsibilities

• Creating best-in-class experiences for all fans that contact us by demonstrating patience and acknowledging customer problems and issues
• Educating the fan, helping them accomplish what they want to do (stream a game, create fantasy account, etc.), and talk sports while you do it
• Effectively using all available technology tools and resources to resolve fan inquiries
• Developing/maintaining a general knowledge of client’s products and services

Benefits

• Paid training
• PTO
• Global Flexible Vacation Policy
• Additional pay incentives
• Monthly rewards & recognition programs
• Medical, dental and vision benefits
• Advancement opportunities
• Employee Discounts
• EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED