Sports, CRM Operations Coordinator

Avispa Technology•Fort Lauderdale, FL

10h•Onsite

About The Position

A leading digital streaming network seeks a Sports, CRM Operations Coordinator to own real-time and scheduled push notification execution for major live sports events while supporting broader CRM operations. The role is onsite in Fort Lauderdale, Florida, and is a nine-month assignment at $35 per hour, with W2 employment and 40 hours per week. The schedule is Wednesday through Sunday, with live weekend coverage every week of the year. Hours are adjusted to a standard 40-hour week based on the events calendar, with occasional flexibility for select Tuesday/Wednesday UEFA matchdays and holiday events.

Requirements

1–3 years of experience in CRM, lifecycle marketing, or push notifications.
Working knowledge of CRM best practices.
Hands-on experience with a push or messaging platform such as Braze, Salesforce Marketing Cloud, or a similar platform.
Comfort working live, time-pressured sends during games and events, not just pre-scheduled campaigns.
Strong attention to detail and QA discipline under time pressure.
Working knowledge of football (NFL/college football), combat sports, soccer, or golf.
Excellent cross-functional communication skills, particularly with editorial and content partners.
Flexibility to work day, night, and weekend hours based on the sports event schedule.

Responsibilities

Execute push notifications and, as needed, email and in-app messages for live and upcoming NFL, college football, UFC, UEFA, and PGA Tour events.
Monitor events in real time and send time-sensitive messages tied to key moments, including kickoffs, fight starts, finals, upsets, and overtime; messages may include fight-night alerts, game-day reminders, score and result pushes, and highlight and VOD availability.
QA all sends for accuracy, including deep links, personalization, and timing, before and during live windows.
Troubleshoot send issues in real time and quickly escalate platform or content problems.
Partner with sports digital editorial teams on content availability, embargoes, and real-time updates that inform timing and messaging.
Maintain the sports send calendar across sports and seasons, coordinate beat dates, and deconflict sends with other CRM programs and audience fatigue limits.
Prepare briefs, copy, and templates ahead of each weekend window.
Support business-as-usual CRM operations, including send QA, scheduling, and campaign setup across channels.
Report weekly and post-event performance, including opens, click-through rates, and opt-outs, and flag anomalies and optimization opportunities.
Maintain send playbooks, timing templates, and escalation contacts for recurring events.
Run an off-season retrospective and playbook refresh each summer.