Sports Book Representative

Four Winds Casinos Career Site•New Buffalo, MI

4d•Onsite

About The Position

Responsible for promoting the success of the sports book by assisting guests through all facets of the sports wagering process including payment. Maintains a working knowledge of the sports book to effectively explain to guests. Writes, verifies, and makes payments on tickets for sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming statutes and regulations. Maintains a cash bank for their shift, responsible for accepting payment and making correct change when necessary. Stocks sports book stations with adequate supplies and keeps all stations neat and clean. Writes sports tickets accurately and in a timely manner. Makes payments on winning tickets accurately and in a timely manner; verifies tickets and payoffs. Maintains and reconciles bank for assigned shift, following established cash-handling policies and procedures. Explains wagering rules, including betting lines and odds, and procedures to guests. Creates and enters player tracking cards. Maintains current knowledge of attendant regulations, as well as the property’s internal controls, policies and procedures. Maintains a working knowledge of casino facilities, as well as current and upcoming special events/promotions, in order to advise guests and fellow employees, whenever possible. Offers information on activities and directs guests for further information as necessary. Promotes positive guest relations through prompt, courteous and efficient service. Ensures a maximum level of guest service and satisfaction is achieved and maintained. Resolves minor guest conflicts. Notifies management of escalated or prevalent guest issues/concerns and any apparent suspicious activity. Performs other job-related duties as requested. Must be detail-oriented and able to manage multiple tasks. Promotes the following within the department and among all employees: Creates an atmosphere of fun for all casino guests. Encourages mutual respect, dignity and integrity with all employees, by setting positive examples at all times.

Requirements

High school diploma or GED preferred.
One to two years guest service and cash handling experience preferred.
Strong organizational and communication skills required.
Must be detail oriented.
Able to manage multiple tasks.
Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents.
Ability to respond to common inquiries from other employees or guests.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to apply common sense reasoning to variety of situations.
Must be able to stand, walk, use hands to finger, handle, or feel objects, tools, or controls, reach with hands and arms, and talk or hear.
Must be able to frequently lift and/or move up to 25 pounds.
Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Nice To Haves

Level 2 Gaming License

Responsibilities

Write, verify, and make payments on tickets for sports wagers.
Maintain a cash bank for their shift, responsible for accepting payment and making correct change.
Stock sports book stations with adequate supplies and keep them neat and clean.
Write sports tickets accurately and in a timely manner.
Make payments on winning tickets accurately and in a timely manner.
Verify tickets and payoffs.
Maintain and reconcile bank for assigned shift.
Explain wagering rules, including betting lines and odds, and procedures to guests.
Create and enter player tracking cards.
Maintain current knowledge of attendant regulations, internal controls, policies and procedures.
Maintain a working knowledge of casino facilities and special events/promotions.
Offer information on activities and direct guests for further information.
Promote positive guest relations through prompt, courteous and efficient service.
Ensure maximum guest service and satisfaction.
Resolve minor guest conflicts.
Notify management of escalated or prevalent guest issues/concerns and suspicious activity.
Perform other job-related duties as requested.
Create an atmosphere of fun for all casino guests.
Encourage mutual respect, dignity and integrity with all employees.