Sports Book Representative

Four Winds Casinos•New Buffalo Township, MI

6d•Onsite

About The Position

Responsible for promoting the success of the sports book by assisting guests through all facets of the sports wagering process including payment. This role involves maintaining a working knowledge of the sports book to effectively explain services to guests, writing, verifying, and making payments on tickets for sports wagers in accordance with department policy and procedures, and ensuring compliance with jurisdictional gaming statutes and regulations. The representative will also maintain a cash bank for their shift, handle payments and make correct change, stock stations with supplies, and keep stations neat and clean. Accurate and timely ticket writing and payment processing are crucial. The role requires maintaining and reconciling the bank for the assigned shift, explaining wagering rules, betting lines, and procedures to guests, and creating and entering player tracking cards. A current knowledge of attendant regulations, internal controls, policies, and procedures is necessary, as is a working knowledge of casino facilities and special events/promotions to advise guests and employees. The position involves offering information on activities, directing guests, and promoting positive guest relations through prompt, courteous, and efficient service to ensure maximum guest satisfaction. Minor guest conflicts are to be resolved, and management notified of escalated issues or suspicious activity. Other job-related duties may be requested. The role requires attention to detail and the ability to manage multiple tasks. Additionally, the representative will promote an atmosphere of fun for casino guests and encourage mutual respect, dignity, and integrity with all employees by setting positive examples.

Requirements

Strong organizational and communication skills required.
This position requires a Level 2 Gaming License.
Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents.
Ability to respond to common inquiries from other employees or guests.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to apply common sense reasoning to variety of situations
Regularly required to stand, walk, use hands to finger, handle, or feel objects, tools, or controls, reach with hands and arms, and talk or hear.
Must frequently lift and/or move up to 25 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Nice To Haves

High school diploma or GED preferred
one to two years guest service and cash handling experience preferred

Responsibilities

Maintains a working knowledge of the sports book in order to effectively explain to guests.
Write, verify, and make payments on tickets for sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming statues and regulations.
Maintain a cash bank for his/her shift, responsible for accepting payment and making correct change when necessary.
Stock sports book stations with adequate supplies; keeps all stations neat and clean.
Write sports tickets in an accurate and timely manner.
Make payments on winning tickets in an accurate and timely manner; verify tickets and payoffs.
Maintain and reconcile bank for assigned shift, following established cash-handling policies and procedures.
Explain wagering rules, including betting lines and odds, and procedures to guests.
Create and enter player tracking cards.
Maintains current knowledge of attendant regulations, as well as the property’s internal controls, policies and procedures.
Maintains a working knowledge of casino facilities, as well as current and upcoming special events/promotions, in order to advise guests and fellow employees, whenever possible.
Offer information on activities and direct guests for further information as necessary.
Promotes positive guest relations through prompt, courteous and efficient service.
Ensures a maximum level of guest service and satisfaction is achieved and maintained.
Resolves minor guest conflicts.
Notify management of escalated or prevalent guest issues/concerns and any apparent suspicious activity.
Perform other job-related duties as requested.
Must be detail oriented and be able to manage multiple tasks.
Creates an atmosphere of fun for all casino guests.
Encourages mutual respect, dignity and integrity with all employees, by setting positive examples at all times.