Sponsored Residential Manager

DePaul Community Resources • Chesapeake, VA

5d

About The Position

DePaul is seeking a full-time Sponsored Residential Manager to serve the Chesapeake region within its Developmental Disabilities Program. The position oversees and supervises day-to-day operations of sponsored residential services in the assigned office area, supervises Residential Coordinators, and oversees facility needs such as space, furnishings, and equipment. The manager screens prospective Sponsored Providers and their homes, including the Home Finding process, DBHDS licensing approval, and LHRC affiliation. The role participates in an on-call rotation and reports directly to the Regional ID/DD Services Manager.

The manager evaluates reports, plans, personnel paperwork, and program compliance; conducts supervision and performance evaluations; supports recruitment and training; and coordinates home-finding activities and licensing documentation. The position maintains relationships with referral sources, providers, community partners, staff, and service organizations; supports sponsored homes and Residential Coordinators; and provides backup case coverage and emergency on-call support.

The role generally works on weekdays, though daily hours vary. Work is regularly performed in an office and occasionally in the field, with some work outside normally scheduled hours required. The position involves driving to various locations approximately 20% of working time. The employee may encounter emotionally challenging situations, varied living environments, frequent interruptions, and varying noise levels.

Requirements

• Bachelor's degree in a human services field or an acceptable degree.
• Five years of experience providing casework services to individuals with developmental disabilities.
• Supervisory experience within the field.
• Knowledge of office and records administration, English composition and grammar, Microsoft Office applications, virtual meeting applications, and relevant agency and regulatory policies.
• Working knowledge of social, economic, health, and disability challenges; community resources; and social work skills including assessment, problem-solving, relationship-building, professional boundaries, and therapeutic practice.
• Strong verbal and written communication, listening, interpersonal, negotiation, mediation, facilitation, mentoring, coaching, training, and instructional skills.
• Ability to supervise and develop staff, analyze data, manage competing priorities, complete accurate work on time, and prepare reports and correspondence.
• Ability to use standard office equipment, computers, electronic databases, virtual meeting software, internet tools, and program-specific software.
• Ability to assess service plans and client and family needs, work collaboratively or independently, handle deadlines and crises, exercise sound judgment, and interpret and apply changing policies and regulations.
• Ability to maintain appropriate professional relationships and boundaries, protect confidential information, and work respectfully with people from diverse backgrounds.
• Ability to drive to various locations; a current DMV driving record meeting insurer guidelines may be required after a conditional offer.
• After a conditional offer, may be required to complete drug and alcohol screening, provide TB screening documentation, and pass criminal and child protective services background checks. Applicants must have no barrier crime convictions and no founded child abuse or neglect disposition.

Responsibilities

• Evaluate monthly, quarterly, and annual reports and plans from Residential Coordinators for timeliness and compliance with policies, licensing, and reimbursement requirements.
• Review human resources paperwork, including reimbursements and timesheets, and monitor program and service compliance with applicable regulations, policies, and safety requirements.
• Supervise Residential Coordinators by preparing monthly office coverage calendars, conducting annual performance evaluations and monthly check-ins, providing case-related problem-solving and feedback, and attending supervision meetings with the Senior Residential Manager.
• Coordinate student intern placements and consult the Senior Manager regarding disciplinary resolutions.
• Participate in home-finding activities, assess prospective Sponsored Providers with a supervisor, gather assessment information, complete home studies, and present information about approved providers to DD staff.
• Ensure provider homes meet licensing, regulatory, program, and human-rights standards, and enter required home-approval documents into the DBHDS web portal.
• Support recruitment, interviewing, hiring, orientation, and training of Residential Coordinators and other DD program staff as requested.
• Maintain communication with referral sources, Sponsored Residential Managers, Residential Coordinators, Community Services Boards, providers, DBHDS, and other community partners.
• Conduct at least one home visit and one team meeting quarterly with each Residential Coordinator, and attend monthly staff meetings in assigned service areas.
• Promote positive working relationships among clients, sponsored homes, referral agencies, community partners, service providers, and staff.
• Provide backup case coverage, core training to sponsored home parents when requested, and scheduled on-call coverage for 24/7 emergency services.
• Provide information about DePaul programs and services to community organizations, associations, and media, and assist with marketing DePaul services as needed.
• Work closely with the Senior Residential Manager and support the success of DePaul programs and services.

Benefits

• Health insurance
• Paid time off
• Vision insurance
• Dental insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager