Speech, Language and Hearing Clinic Office Manager

Universities of Wisconsin•Stevens Point, WI

7d•Onsite

About The Position

The Clinic Office Manager is the initial contact with clients entering the Clinic for appointments. This position is responsible for intake of hearing aids needing repair, managing accounts receivable and payable, weekly deposits, use of the credit card charge system, tracking in and out costs of hearing aid purchase and repairs, scheduling audiology appointments, scheduling speech and language assessments, management of correspondence with current and future clients, use of electronic medical records system, submitting prior authorizations through insurance and managing use of paid parking permits for clients. This position also includes supervising and training graduate assistants who support the day-to-day operations of the Clinic office.

Requirements

High School Diploma or Equivalent
Minimum three years working in a medical office or medical facility with related work experience in the areas of accounts payable, accounts receivable, and/or medical billing services

Nice To Haves

Experience working with electronic medical record/practice management system or accounting system
Experience working with ICD-10 and CPT coding
Proficiency in Microsoft Word, Excel, and Outlook
Strong organizational skills
Ability to work independently with limited direction
Ability to communicate effectively, both orally and in writing
Strong interpersonal skills

Responsibilities

Acts as the initial contact with clients entering the Clinic for appointments.
Manages intake of hearing aids needing repair.
Manages accounts receivable and payable.
Handles weekly deposits.
Utilizes the credit card charge system.
Tracks in and out costs of hearing aid purchase and repairs.
Schedules audiology appointments.
Schedules speech and language assessments.
Manages correspondence with current and future clients.
Uses the electronic medical records system.
Submits prior authorizations through insurance.
Manages the use of paid parking permits for clients.
Supervises and trains graduate assistants who support the day-to-day operations of the Clinic office.
Performs administrative tasks including telephone customer service, word processing, transcribing, filing, and calendaring.
Coordinates with senior management to define program goals and fiscal objectives.
Serves as the primary contact and subject matter expert for specified program policies and procedures.
Assists in coordinating the complex daily activities of providers or program(s) by entering information into databases, maintaining files and materials, and preparing reports.
Schedules logistics and secures or distributes resources for program meetings, department events, conferences, and travel.
Identifies opportunities for program improvements and makes recommendations to the appropriate entities.
Acts as the primary liaison for providers or programs and refers stakeholders to providers, agencies, patients, and staff.