Speech, Language and Hearing Clinic Office Manager

University of Wisconsin Stout•Stevens Point, WI

7d•Onsite

About The Position

The Clinic Office Manager is the initial contact with clients entering the Clinic for appointments. The Clinic Office Manager is also responsible for: intake of hearing aids needing repair, managing accounts receivable and payable, weekly deposits, use of the credit card charge system, tracking in and out costs of hearing aid purchase and repairs, scheduling audiology appointments, scheduling speech and language assessments, management of correspondence with current and future clients, use of electronic medical records system, submitting prior authorizations through insurance and managing use of paid parking permits for clients. This position also includes supervising and training graduate assistants who support the day-to-day operations of the Clinic office. Full position description is available upon request.

Requirements

High School Diploma or Equivalent
Minimum three years working in a medical office or medical facility with related work experience in the areas of accounts payable, accounts receivable, and/or medical billing services

Nice To Haves

Experience working with electronic medical record/practice management system or accounting system
Experience working with ICD-10 and CPT coding
Proficiency in Microsoft Word, Excel, and Outlook
Strong organizational skills
Ability to work independently with limited direction
Ability to communicate effectively, both orally and in writing
Strong interpersonal skills

Responsibilities

Performs administrative tasks including telephone customer service, word processing, transcribing, filing, and calendaring
Coordinates with senior management to define program goals and fiscal objectives
Serves as the primary contact and subject matter expert for specified program policies and procedures
Assists in coordinating the complex daily activities of providers or program(s) by entering information into databases, maintaining files and materials, and preparing reports
Schedules logistics and secures or distributes resources for program meetings, department events, conferences, and travel
Identifies opportunities for program improvements and makes recommendations to the appropriate entities
Acts as the primary liaison for providers or programs and refers stakeholders to providers, agencies, patients, and staff
Supervising and training graduate assistants who support the day-to-day operations of the Clinic office
Intake of hearing aids needing repair
Managing accounts receivable and payable
Weekly deposits
Use of the credit card charge system
Tracking in and out costs of hearing aid purchase and repairs
Scheduling audiology appointments
Scheduling speech and language assessments
Management of correspondence with current and future clients
Use of electronic medical records system
Submitting prior authorizations through insurance
Managing use of paid parking permits for clients