Speech Fulfillment and Inventory Manager

Numotion•Rochester, NY

18h•Onsite

About The Position

The Speech Fulfillment and Inventory Manager oversees all warehouse, inventory, production, demo, and repair workflows related to Speech Generating Devices to ensure accurate, efficient, and compliant operations. The role supports device readiness through hands-on assembly, inventory movement, returns processing, and demo management while partnering with vendors and internal teams to resolve discrepancies. Will use established tools and procedures to monitor performance, support continuous improvement, and maintain high standards of quality and customer service.

Requirements

Bachelor’s degree in a related field or an equivalent combination of education and related experience.
Minimum 3 years of warehouse, inventory management, or device assembly experience.
Minimum of 1 year of leadership development experience, including leadership, mentoring and/or coaching.
Strong attention to detail and ability to follow technical processes.
Strong organizational and time-management skills with the ability to manage competing priorities.

Nice To Haves

Experience with D365
Knowledge of MS Word, Excel, PowerPoint, and Outlook
Prior experience working with medical devices
Strong analytical and problem-solving skills with a track record of data driven decision-making.
Inspires and motivates others to perform well, effectively influences actions and opinions of others; provides vision to peers and team.
Ability to effectively utilize technology and learn and adapt to innovative technology environments.
Demonstrates ability to thrive in a matrixed environment, working with cross functional team members to achieve shared goals.
Proven prior ability to act as a change agent and leading the acceptance of change within a rapidly changing environment.
Ability to develop and execute multiple business priorities and approaches to meet objectives.
Demonstration of exceptional interpersonal and problem-solving skills both internally and externally with customers.
Experience in speech generating devices, assistive technology, or medical device repair.

Responsibilities

Participate in all warehouse activities including shipping, receiving, physical inventory, product returns, and ensuring availability of clean demo equipment.
Support D365 inventory management activities, including inventory movements, error log resolution, work-in-process (WIP) monitoring, cycle counts, physical inventory, audits, and inventory accuracy initiatives to minimize shrinkage/loss.
Coordinate with vendors to resolve purchase order, receiving, return, and repair discrepancies in a compliant and timely manner.
Implement and utilize tools and processes for tracking, reporting, and auditing speech inventory metrics, while identifying opportunities for continuous improvement.
Perform production and assembly steps for Irisbond Oskol2 and Jabbla iOS device orders, including software verification, device testing, charging, packaging, and shipment preparation to meet delivery timelines.
Oversee centralized speech device demo inventory, including D365 integration, fulfillment processes, inventory tracking, retirement planning, procurement of replacement units, and identification of best practices.
Build and lead a high-performing and growing team, fostering a culture of innovation, collaboration, inclusion, and continuous improvement.
Recruit, hire, and lead onboarding for new team members.
Clean, sanitize, reset, and update returned demo equipment, ensuring removal of PHI and compliance with manufacturer standards.
Track and coordinate demo and customer device repairs, including repair requests, third-party vendor services, manufacturer repairs, and service order inventory management.
Train on and perform speech generating device repairs in accordance with manufacturer standards and support timely repair completion and delivery.
Communicate and collaborate regularly with internal teams, vendors, and warehouse personnel through Teams, Outlook, meetings, and daily operational activities to ensure efficient execution.
Utilize Numotion Leadership Principles to perform job with integrity, compliance, and values consistent with Numotion’s mission.
Adhere to employee or customer confidentiality and comply with Numotion’s policies and federal regulations.
Provide excellent customer service for all internal and external customers of the operations at all times.
Provide solutions for customer concerns and continually focus on customer service as our top priority.