Specimen Processor

UPMC•Cranberry Township, PA

4h•Onsite

About The Position

UPMC Northwest Hospital is seeking a Casual Specimen Processor to join their Laboratory Department. This role involves receiving and organizing patient specimens, entering results into the computer, communicating findings, handling phones and paperwork, assisting with training, and performing general office tasks. The position typically involves rotating day/evening shifts and usually no nights.

Requirements

High school diploma or equivalent required.
Strong oral and written communication skills; able to interact effectively with patients, customers, and co-workers of all ages.

Nice To Haves

3–6 months of experience in a clinical lab, physician’s office, or medical environment preferred
Familiarity with medical terminology and lab information systems a plus.
3–6 months of experience in a service role, such as call center, customer service, or product fulfillment, preferred.

Responsibilities

Demonstrate a service-oriented approach by showing courtesy, respect, enthusiasm, and a positive attitude in all work situations. Take initiative and assist with department tasks as needed.
Monitor pneumatic tube and courier deliveries to ensure timely processing of specimens.
Investigate and resolve specimen issues or requesting errors; request assistance when needed. Complete quality forms for unacceptable specimens or other problems.
Process specimens by centrifugation, label aliquot tubes, transfer as required by policy, and store samples at appropriate temperatures.
Record specimen receive times in the computer system accurately.
Respond to telephone inquiries regarding proper specimen collection, results, and normal ranges.
Follow all health and safety regulations for handling biohazardous samples and sharps to prevent exposure.
Verify patient specimens (blood, urine, and other body fluids) against requisitions or labels, ensuring information matches paperwork. Request additional information in the Laboratory Information System as needed.
Prepare, package, and send specimens to outside locations when required.
Receive, sort, and prioritize all specimens according to laboratory policies. Share specimens as necessary and notify the supervisor of issues or requests that need clarification.
Disinfect work areas during and after shifts as needed.
Participate in the orientation and training of new laboratory specimen processors.
Perform routine technical and related clerical duties as directed