Specimen Processing Supervisor

Quest Diagnostics•Miramar, FL

1d•Onsite

About The Position

Supervise functions within the Specimen Processing department, which may include one or more of the following: Specimen Processing, Test in Question/Problem Resolution, Imaging/Microfilming. Responsible for overseeing the following activities, daily operations of Specimen Processing, all compliance training, training of personnel, monitoring Quality of the department(s), monitor and improve productivity. Ensure maintenance of a safe, ergonomically sound, professional environment. Know and understand all functions of the department.

Requirements

Internal candidates require a minimum of two years in a Group Leader/related role
PC skills, MS Office applications
Excellent leadership, organization, communication and interpersonal skills, and ability to interact effectively with internal and external customers.
Monitor and provide a safe work environment, prepare incident reports and implement preventative measures
Act in a professional manner at all times.
Must be able to adjust schedule to meet business requirements, which may include extended hours.
Knowledge of systems tools such as COGNOS, Oracle, EMPower, Kronos

Nice To Haves

5 years experience in a laboratory; Medical or production background preferred
Previous people leadership experience preferred

Responsibilities

Responsible for daily operations of department which may include responsibility for Imaging/Microfilming, Test In Question and some Problem Resolution Client Service functions
Oversees safety, ergonomics, maintenance, and cleanliness of department (including upgrades, repairs, etc.)
Develops and implements Standard Operating Procedures for Specimen Processing in accordance with Quest Diagnostics guidelines
Reviews Specimen Processing Standard Operating Procedure Manual on a biannual basis and ensures departmental compliance.
Identifies need for revisions and/or additional SOP’s as indicated
Where applicable, ensures all Federal, State & local licensure requirements are met, working with the QA and Medical Director’s offices
Ensures all documentation is complete and reviewed as required for internal and external inspection/audit
Ensures all employees meet Compliance Guidelines and Competency Testing.
Ensures all employees receive adequate training and meet annual competency requirements
Monitors incoming workflow from Logistics and make necessary changes to ensure adequate supply of specimens to technical departments
May supervise packing and shipping of specimens to other laboratories, in accordance with IATA regulations
Ensures integrity of specimens sent to other facilities meet the criteria necessary to provide accurate and timely results
Monitors special handling of Jeopardized Clients, Hospital Clients and Vital Specimens to ensure there are no mishandled specimen(s)/patient requisitions
Demonstrates leadership skills in employee relations, scheduling, new employee onboarding, team meetings, coaching, performance management
Establishes and motivates a participative work environment that actively encourages and supports employee involvement.
Disseminates all essential information in a timely manner, using various forms of communication to all departmental staff.
May track/enter time/attendance of employees
Prepares month-end reports
Investigates/resolves and responds in a timely manner to internal and external customer issues appropriately and effectively
Prepares schedules for department employees, maintains adequate coverage for department
Oversees and ensure adequate supply inventory for the department
Ensures continuous process improvement and/or standardization initiatives are implemented in accordance with established deadlines
Participates in the interview, selection, and hiring of new employees
Responsible for coaching, development, supervision, and succession planning of staff
Monitors ongoing performance of employees; provides corrective action and counseling as required.
Prepares and administers annual performance reviews
Assists in ensuring fiscal responsibilities of the department are met which includes implementation of cost containment programs, management of overtime, participation in standardization initiatives and needs assessment for capital expenditures
Participates on Quest Management System (QMS) and Process Improvement Teams, or other initiatives to meet business objectives
Organizes and lead projects both within the workgroup and with cross-functional groups
Meet all deadlines assigned by the manager
Effectively works with Technical departments to resolve problems.
Must have the interpersonal skills to gain cooperation with other departments, and foster continuous improvement
Excellent organization, communication, and interpersonal skills; is able to manage concerns of clients, technical departments, and employees in a professional manner
All other duties as assigned

Benefits

Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
Best-in-class well-being programs
Annual, no-cost health assessment program
Blueprint for Wellness® healthyMINDS mental health program
Vacation and Health/Flex Time
6 Holidays plus 1 "MyDay" off
FinFit financial coaching and services
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
Employee stock purchase plan
Life and disability insurance, plus buy-up option
Flexible Spending Accounts
Annual incentive plans
Matching gifts program
Education assistance through MyQuest for Education
Career advancement opportunities