Specimen Processing Manager

Quest Diagnostics•San Antonio, TX

2d•$76,665 - $138,035•Onsite

About The Position

The Specimen Processing Manager will oversee two or more functions within Specimen Processing, which may include Specimen Processing, Referral Testing, Test In Question, Imaging/Microfilming, and Logistics. This role is responsible for training personnel, managing daily operations of Specimen Processing, ensuring compliance with all policies, maintaining a low error rate, and achieving productivity within company standards. The manager will also ensure the maintenance of a safe, ergonomically sound, and professional environment.

Requirements

At least two years of supervisory experience
Bachelor’s Degree BS/BS or equivalent combination of education and experience (Required)
PC skills, MS Office applications

Nice To Haves

Medical or production background preferred

Responsibilities

Responsible for managing daily operations of departments
Oversee safety, ergonomics, maintenance, and cleanliness of the department (including upgrades, repairs, etc)
Oversee implementation of SOPs for Specimen Processing in accordance with Quest Diagnostics guidelines.
Where applicable, ensures all Federal, State & local licensure requirements are met, working with the QA and Medical Director's offices.
Oversee/Ensure all Laboratory QA/QC documentation is complete and reviewed as required.
Ensure workflow from logistics meets the needs of the department; work with Logistics Manager to make changes to provide adequate supply of work to technical departments.
Monitor Special Handling of Jeopardized Clients, Hospital Clients and Vital Specimens to ensure there are no mishandled specimens/orders.
Must be able to establish and motivate a participative work environment that actively encourages and supports employee involvement.
Hold regularly scheduled meetings for dissemination of information to staff.
Track/enter time/attendance of supervisory employees.
Prepare month-end reports.
Investigates/resolves and responds to customer complaints appropriately and effectively.
Monitor schedules to ensure minimal overtime for employees.
Responsible to ensure Quest Diagnostics improvement and/or standardization initiatives are implemented.
Responsible to ensure Quest Diagnostics Compliance Policies are followed.
Oversee staffing levels in the department ensure adequate process for interviewing, selection and hiring of new employees.
Responsible for training, coaching, supervision and development of supervisory staff.
Monitor on-going performance of supervisory employees; provide corrective action and counseling as required. Perform mid year and annual performance appraisals.
Assist in preparation of annual budget for areas of responsibility. Maintain budget control throughout the year in areas of responsibility.
Manager participates to assure fiscal responsibilities of the department are met. This includes implementation of cost containment programs, management of overtime, and participation in standardization initiatives and needs assessment for capital expenditures.
Effectively work with other departments to resolve problems. Must have interpersonal skills to gain cooperation with other departments, and foster continuous improvements.
Lead process improvement teams, or other initiatives to meet management objectives.
All other duties as assigned.

Benefits

Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
Best-in-class well-being programs
Annual, no-cost health assessment program Blueprint for Wellness®
healthyMINDS mental health program
Vacation and Health/Flex Time
6 Holidays plus 1 "MyDay" off
FinFit financial coaching and services
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
Employee stock purchase plan
Life and disability insurance, plus buy-up option
Flexible Spending Accounts
Annual incentive plans
Matching gifts program
Education assistance through MyQuest for Education
Career advancement opportunities