Specialty Travel Consultant

Brigham Young University • Provo, UT

1d • Onsite

About The Position

Join our dynamic team to oversee university corporate and deployed travel office operations. Serve as a trusted advisor to campus departments, expertly coordinating complex domestic and international group travel. Leverage advanced knowledge of international study programs, EFY, continuing education, and athletic team/individual travel to deliver exceptional service. Manage high-volume corporate travel demands and drive process improvements under the guidance of the corporate travel supervisor, while leading impactful travel office projects.

Requirements

• A firm commitment to the mission of BYU.
• Bachelor's degree, preferably in business management, travel & tourism, geography, or related field.
• Two years full-time experience OR the equivalent combination of education and experience.
• A firm commitment to the mission of BYU.

Nice To Haves

• Two years relationship management experience in travel or related field (concurrent with 2 years of experience above).
• Proficiency in leading initiatives and insuring accountability toward success.
• Advanced personal computer skills and demonstrated advanced proficiency using the SABRE airline booking system.
• Experience should demonstrate broad understanding: strategic sourcing, contract management, airline computer reservation systems, geography, and fare construction, etc.

Responsibilities

• Partner with university departments to design and implement sophisticated logistical strategies and event coordination plans, ensuring seamless execution of university-hosted events.
• Oversee and execute on-site logistical operations for complex group and VIP travel, including airport coordination, pre-arrival hotel arrangements, catering, and event venue setup.
• Negotiate and finalize contracts with airlines, hotels, and event venues to secure optimal terms for group and event planning needs.
• Collaborate with university staff to arrange and manage intricate domestic and international travel itineraries, including air, hotel, and rental car bookings for individuals and groups.
• Independently manage ticket refunds, exchanges, upgrades, fee waivers, and seating preferences to optimize travel experiences and compliance.
• Advise university personnel on travel authorization procedures, expense management tools, and campus travel policies to ensure adherence and efficiency.
• Provide 24/7 support for after-hours travel emergencies, resolving issues promptly and effectively.
• Audit daily transactions, identify necessary adjustments, and implement corrective actions to maintain accuracy and compliance.
• Organize and conduct campus visits to address travel office performance, gather feedback, and strengthen stakeholder relationships.
• Deliver engaging presentations to campus units, highlighting travel office services, preferred vendor benefits, and best practices.
• Assist in tracking and managing unused tickets to maximize resource utilization.

Benefits

• The actual compensation offered will take into consideration internal equity and may vary based on the candidate’s job-related experience, knowledge, skills, and other relevant factors.
• Candidates with very significant work-related experience may receive an offer higher than the posted typical range.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees