Specialty Strategic Account Executive - Cincinnati, OH

UnitedHealth Group•Sharonville, OH

1d•Onsite

About The Position

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together. The Strategic Account Executive, Specialty Benefits will ensure retention and growth of existing business; and successful on-boarding of new specialty product customers (dental, vision, life, disability, accident, critical illness, hospital indemnity and FMLA). This position involves extensive interaction with clients, brokers, UHC and UnitedHealth Care functional areas to implement and manage accounts. The Strategic Account Executive will service clients within our Key Accounts division who have Specialty Benefits in force.

Requirements

3+ years of sales or account management experience required with specialty benefits products (dental, vision, life, disability, accident, critical illness, hospital indemnity and FMLA)
Experience working with brokers and consultants, especially for Mid-Market (100-5000 employee) groups
Proven ability to present material in a group setting
Proven ability to work effectively with a diverse customer base
Proven ability to work with internal and external business contacts at all levels, capable of negotiating and navigating challenging political situations
Proven problem solving and strategic thinking skills
Proven dedicated to meeting customer expectations and requirements while maintaining balance with business requirements
Driver’s License and access to a reliable transportation

Responsibilities

Forge relationships with key customers and consultants, and act as main Specialty Benefits contact for UnitedHealthcare, and be the lead representative of UnitedHealthcare for stand-alone accounts
Develop and monitor client financial performance, including renewal planning and negotiation
Participate actively in renewal business proposal activity, profiling the group, requesting underwriting or other data necessary to perform reliable, defensible prospect case calculations for pricing and quoting to renew customers year over year in the 100-5000 lives segment
Clearly demonstrate the value propositions for specialty and ancillary business to improve customer growth and retention
Secure new business through marketing and effective product and service expansion
Exceed objectives for customer and broker satisfaction, persistency, and for developing new business with existing accounts
Perform a variety of account management functions related to the continued growth, profitability, and retention of quality business and development of solid relationships with key producers
Partner with Medical Account Team on shared customers
Be a subject matter expert of Specialty products, service and technology for customers and brokers
Perform customer service responsibilities including, by not limited to, information correspondence with producers, communications with home office staff in answering questions, negotiating rates, or providing case information, expedition materials (i.e., applications, disclosures, etc.) needed to manage the established book of business, and gathering reliable date for underwriting
Demonstrate sales, marketing, and technical expertise in customer and broker meetings
Work with Account Executives to help win new business and to participate in finalist presentations and Key RFP activity
Add value to sales and account management process by coordinating telephone discussions, face-to-face meetings, scheduling quarterly and annual meetings, and preparation/distribution of account reports, as requested.
Develop relationship with producers to assist in up sell opportunities as directed by sales staff
Responsible for implementation and ongoing service for new customers, specifically specialty product stand-alone customers.
Responsible for account management across a specific region
Create and support the implementation of strategic plan for assigned region
Support and participate in Sales presentations and processes
Responsible for training and updating information related to customers across organization
Measure and report on persistency rates and issues associated with region