Specialty Services Technician

STERIS•Manchester, NH

8d•Remote

About The Position

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. As a Specialty Services Technician (SST), you will act as Trusted Advisor to STERIS Customers in the service of cleaning and conditioning large hospital sterilizer equipment, as part of a high performing national team focused on delivering Specialty Services to STERIS and competitor equipment. You'll provide on-site cleaning services and simple maintenance on complex mechanical, electro-mechanical and electronic units within hospitals and surgery centers. In this role, you will pro-actively interact and communicate concerns, updates, repairs, and service enhancement opportunities with Customers, Field Service partners and the contract administration team. This is a safety sensitive position.

Requirements

High School Diploma or GED
3 years of work experience, at least 1 year of which must be technical or service-related work (mechanical, electrical, plumbing, HVAC, construction, automotive etc.)
Customer service experience
Valid driver’s license
Ability to work flexible hours (mostly outside “normal business hours,” including overtime and weekends), with up to 75% travel overnight.

Nice To Haves

In lieu of High School Diploma or GED, must have an Associates degree, or related certifications or military experience, may be considered towards minimum years of work experience.
Field Service experience strongly preferred

Responsibilities

Communicate with Customers on preventative cleaning needs, schedule and equipment details (arrival, service status, completion, next steps).
Promote Sterilizer services.
Perform sterilizer cleaning functions, including changing chemical ingredients, making adjustments to necessary chemicals, maintaining appropriate pressures, handle/ transport/dispose of chemicals used in sterilizer cleaning, according to safety protocols.
Work closely with the Scheduling Team, Supervisor and Customer to plan efficient service routes within assigned territory, and adhere to all coverage, and service standards.
Responsible for Company vehicle, equipment, and supplies and parts inventory, including appropriate maintenance and escalation of issues for safe, effective operation.