Specialty Services Technician

STERIS • Jackson, MS

23h • Remote

About The Position

The Specialty Services Technician acts as Trusted Advisor to STERIS Customers in service of cleaning large hospital sterilizer equipment, as part of a high performing team. The Technician provides on-site cleaning services and simple maintenance on complex mechanical, electro-mechanical and electronic units in a high stress healthcare environment. The Technician pro-actively interacts and communicates concerns, updates, repairs, and service enhancement opportunities with Customers, Field Service partners and contract administration team. This is a field service role with very frequent travel (40-50% overnight travel), most of which is in a company van that the Technician keeps at home. The territory covered is generally within a few hours' drive, but occasional travel to other territories, sometimes by plane, will also be required. The work hours in this full-time role will include some weekend days, and shifts can vary between morning, afternoon, and night. A high degree of flexibility is required to accommodate our Customer needs. This is a remote based Customer facing position. The territory includes the state of Mississippi, (overlap) with Louisianna, Arkansas, Alabama and parts of Tennesse. 50%+ overnight travel.

Requirements

• High School Diploma or GED
• 3 years of work experience, at least 1 year of which must be technical or service-related work (sterile processing, mechanical, electrical, plumbing, HVAC, construction, automotive etc.)
• Valid driver’s license.
• Demonstrated proficiency with basic computer skills, smart phone use, etc.
• Excellent interpersonal and Customer communication skills.
• Strong organizational and problem-solving skills.
• Ability to work independently without supervision.
• Mechanical Troubleshooting Skills
• Service Maintenance and Repair Skills
• Field Service Readiness
• Equipment Diagnostics & Troubleshooting

Nice To Haves

• Associates degree, or related certifications or military experience, may be considered towards minimum years of work experience.

Responsibilities

• Accountable for Customer satisfaction as a first point of contact through pro-active, professional communication and commitment to resolving Customer’s issues/problems expediently.
• Communicate effectively and proactively with Customers on preventative cleaning needs, and associated scheduling and equipment details (arrival, service status, completion, next steps).
• Establishes and maintains rapport with the Customer and other key decision makers to promote Sterilizer services.
• Perform sterilizer cleaning function including changing required chemical ingredients; making adjustments to necessary chemicals; monitoring the cleaning process; maintaining appropriate pressures; maintaining and repairing the chamber cleaning equipment; handle, transport, and dispose of chemicals used in chamber cleaning according to safety protocols.
• Work closely with the Scheduling Team, Supervisor and Customer to plan efficient service routes within assigned territory, and adhere to all coverage, and service standards.
• Troubleshoot and consult proper contact for any observed issues with equipment and systems components.
• Utilize company-issued smart phone, laptop, and related software to perform administrative tasks, including required documentation and reporting.
• Responsible for Company vehicle, equipment, and supplies and parts inventory, including appropriate maintenance and escalation of issues for safe, effective operation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees