Specialty Services Engagement Manager

LifeStance Health•CA-Remote, FL

9d•$100,000 - $110,000•Remote

About The Position

At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in mental healthcare. Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team! LifeStance Health Values Belonging: We cultivate a space where everyone can show up as their authentic self. Empathy: We seek out diverse perspectives and listen to learn without judgment. Courage: We are all accountable for doing the right thing - even when it's hard - because we know it's worth it. One Team: We realize our full potential when we work together towards our shared purpose. Job Summary: The Specialty Services Engagement Manager is responsible for advancing in-network referrals and optimizing network utilization through strategic provider engagement, data insights, and cross-functional collaboration. This highly collaborative and evolving role blends internal sales, provider engagement, and data-informed decision-making to support care coordination, minimize referral leakage, and ensure patients receive high-quality care within LifeStance’s comprehensive services. Scope may adapt based on business needs, market dynamics, and organizational priorities.

Requirements

Strong understanding of referral processes, clinical workflows, and healthcare service delivery.
Excellent interpersonal, communication, and relationship management skills.
Analytical mindset with the ability to interpret data and develop actionable strategies.
Knowledge of CRM tools, EMRs, and referral management systems preferred.
A commitment to continuous learning and improvement based on current clinical best practices and standards of care.
Effective at communicating and translating complexity to a clinical audience
Proven ability to improve business processes, methods, quality, and decision-making to achieve meaningful, measurable improvements
Bachelor's degree in healthcare administration, business, marketing, or a related field.
3–5 years of experience in healthcare provider relations, network engagement, or care coordination.

Nice To Haves

Master’s preferred.
Clinical Licensure & Experience in patient care delivery a strong plus.

Responsibilities

Educate internal stakeholders and affiliated partners, as appropriate, on services, specialties, and capabilities across the organization
Promote the use of clinical pathways and other best practices to guide appropriate, evidence-based referrals
Develop and distribute internal communications and/or partner with marketing to support resource development (e.g., referral guides, newsletters, updates)
Highlight success stories and emerging opportunities to foster collaboration and awareness
Build and maintain strong relationships with referring providers and care teams across assigned regions or service lines
Serve as a key liaison to facilitate communication, resolve concerns, and enhance the referral experience
Identify provider needs and barriers through ongoing engagement, feedback, and data insights
Promote network engagement and loyalty through education, support, and continuous improvement efforts
Analyze referral patterns and trends to identify insights, risks, and opportunities for optimization
Monitor network utilization and contribute to performance tracking across service lines
Use data to inform strategy, prioritizing high-impact initiatives aligned with organizational goals
Collaborate with leadership and cross-functional partners (e.g., Clinical, Operations, Marketing) to develop and implement targeted initiatives
Identify and reduce referral leakage by understanding root causes and scalable solutions.
Facilitate access to care, improve scheduling efficiency, and eliminate barriers to specialty services.
Act as a resource to resolve issues related to referrals, communication, or coordination among providers and departments.
Participate in and/or lead special projects and initiatives as business needs evolve