Specialty Services Coordinator

OHI - Ocean Health Initiatives, Inc.•Toms River, NJ

1h•$0 - $50,000

About The Position

The Specialty Services Coordinator oversees the daily operations of specialty care services, including areas such as chiropractic, podiatry, dental, psychiatric, and optometry, and may support additional specialty areas in the future. The role coordinates staffing, workflows, patient access, referrals, and follow-up across departments to support efficient operations and seamless patient care. It monitors service performance and compliance, supports providers and frontline staff, addresses patient concerns, and serves as a communication link among providers, administrative teams, leadership, and other departments.

Requirements

Associate degree in a related field.
Two to three years of experience working in a healthcare setting.
Professional writing, spelling, punctuation, and communication skills.
Professional verbal and written communication skills.
Proficiency in Microsoft Office 365.

Nice To Haves

Two to three years of experience with an EMR in a healthcare setting.

Responsibilities

Manage day-to-day operations across all specialty services.
Ensure departmental KPI metrics are met, including productivity, visit volume, and patient flow.
Optimize workflows for efficiency and high-quality patient care.
Ensure timely and accurate documentation to support billing and coding compliance.
Monitor provider productivity and support staff in meeting performance targets.
Oversee prior authorization management to avoid delays in care.
Resolve scheduling, workflow, and access issues; support frontline staff when needed.
Implement and oversee internal referral workflows and ensure closed-loop communication.
Coordinate referrals, scheduling, and follow-ups across specialty services to support seamless patient transitions.
Develop and implement outreach and marketing strategies to promote specialty services and increase referrals.
Support completion and follow-up of End of Care (EOC) documentation.
Coordinate staffing, training, and daily coverage across departments.
Review Athena and staff schedules and collaborate with the SDPM, PSC, and Scheduling Specialist to ensure sufficient staffing; manage PTO, call-outs, tardiness, and opening and closing schedules.
Support provider onboarding, credentialing, and performance reviews in partnership with HR and the CMO.
Collaborate with the Director of Clinical Operations on quality improvement initiatives.
Track and manage no-show rates, cancellations, and appointment utilization.
Run and analyze performance and workflow reports to identify improvement opportunities.
Partner with billing, compliance, and QA teams to support appropriate coding, documentation, and regulatory compliance.
Resolve patient concerns and help create a positive care experience.
Ensure required medical equipment and supplies are available; collaborate with the Director of Nursing (DON) to oversee proper sterilization of tools and equipment in accordance with infection control standards and organizational policies.
Serve as the liaison for external specialty partners and vendors.
Ensure departmental compliance with internal policies and external regulations.
Ensure staff work their bucket management queues in accordance with policy.
Complete and review Patient Access Representative (PAR/AMA) staff scorecards regularly to monitor and support performance.
Act as a communication bridge between providers, administrative teams, leadership, and other key departments.