Specialty Scheduler

OPSAM HEALTH • Chula Vista, CA

10h • Onsite

About The Position

The Specialty Scheduler is responsible for coordinating and scheduling all specialty appointments for our clinics. This role involves managing patient appointments, ensuring efficient utilization of clinic resources, and providing exceptional customer service to patients.

Requirements

• High level of organizational skills with the ability to manage multiple priorities.
• Effective verbal and written communication skills with staff, medical providers, and patients.
• Ability to work under stress and handle critical or unusual situations with composure.
• Proficiency in electronic health records software and basic Microsoft Office applications.
• High School Diploma or GED.
• Current BLS Certification.
• Ability to move throughout the clinic and community.
• Repetitive hand movement, use and view of PC, and use of office equipment.
• Ability to sit or stand for long periods, reach, bend, climb, stoop and lift up to 25 lbs.
• Strong time management and interpersonal skills.

Nice To Haves

• Bilingual highly preferred. (Spanish Speaker)
• Medical terminology knowledge preferred.
• Prior experience in a medical office setting, with scheduling experience preferred.

Responsibilities

• Schedule, reschedule, and cancel specialty patient appointments as required, ensuring optimal use of clinic resources.
• Coordinate with specialty providers to arrange appointment times, ensuring alignment with provider availability and patient needs.
• Confirm patient appointments and provide necessary instructions to ensure patients are prepared for examinations and procedures.
• Manage referrals and follow-up appointments, ensuring timely communication with patients and providers.
• Answer incoming calls promptly, courteously, and professionally, addressing patient inquiries and routing calls as necessary.
• Obtain and enter accurate demographic information into the electronic health record system, including address, telephone number, and insurance details.
• Maintain accurate and confidential patient records in compliance with HIPAA regulations.
• Verify insurance eligibility
• Maintain professional working relationships with all levels of staff, clients, and the public.
• Provide excellent customer service, addressing patient questions and concerns promptly and courteously.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED